About Fix Point phone repair Freiburg Tablet PC Express:
Our main services are Cell phone store and we are Located at Leopoldring 1, 79098 Freiburg im Breisgau, Germany
Repair Services offered :
Cell phone store, Computer repair service, Mobile phone repair shop, Small appliance repair service, Telecommunications service provider
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Despite the fact that it was very busy (Saturday), the screen was indeed fixed a few hours later. I paid for the display but got the requested protection screen for free because there was a small hair and some bubbles underneath it. These were so small that they didn’t really bother me, so I thought this was very nice of them. It however also already showed that they might have worked a bit sloppy.
When I tried using the phone outside of the store I directly noticed, that the fingerprint recognition didn’t work. Moreover, it randomly rebooted two times within 5 minutes. I therefore went back into the store. The employee that helped me didn’t take me very seriously and gave comments like: “Yeah, but you really have a lot of apps so it probably crashes easily” and “My own new phone also crashes every now and then, this is normal”. Thankfully while standing at the counter, my phone crashed again so he decided to take a closer look at it. He came to the conclusion that something had gone wrong during the repair and that they had to retest it. Since I had no alternative phone, I asked them to contact me via email as soon as they had news.
After Easter plus two working days not hearing anything, I decided to go there again and ask if it was already repaired. They told me they were still working on it. Since I again didn’t hear anything the day after, I called them, they then told me that my iPhone had been damaged beyond repair and that they ordered me a replacement phone that would be “Neuwertig” which would probably arrive the day after. I was worried about losing my data but they ensured me that they would transfer my data onto the new phone. I again asked them to please contact me as soon as soon as there would be information. After again two days of not hearing anything, I went to the store. They apparently had tried to call me to tell me that it would be delivered later even though I told them a few times to contact me via email.
The next day they indeed send me an email in which they told me that the replacement phone had arrived. When I came to collect my replacement phone, no data was transferred, and it had no protection screen, as promised. The employee behind the counter told me it was really easy to do and since I really didn’t feel like leaving my phone there for another day, I decided to transfer the data myself.
Well… try copying the data of an iPhone that crashes every 2 minutes. After 2 hours of trying to recover the data I gave up and decided to use a month old iCloud-backup (which I thankfully had).
The iPhone I got was promised to be “Neuwertig”. It however looked a lot more used than my own did (before cracking the screen) and when checking the IMEI number it turned out to be 1 year and 8 months old. I must admit, my own phone had a similar age (1 year and 6 months), so it seemed a fair exchange. But just to illustrate: it had several small scratches, bumps on the side, the earpods were filled with ear smear (why even adding them??) etc. All of which I don’t really care about (it seems to work fine so far), but then just don’t promise it to be as good as new!
I know that accidents happen, and I really don’t blame them for that. Exchanging the phone with a similarly aged phone is also actually a good solution. What I however found very annoying about the whole situation was the bad communication, the incorrect information and the lack of any apologies: I never got any information without asking for it, the information I got was partially wrong and every time a mistake was made another colleague was blamed for it.
Despite they had no chance to order a proper spare part by themselves due to the unusual brand, they helped me finding a suitable one in the internet and, when it arrived, in less than 1 day the smartphone was like new. 100% recommended.
Still nice guys, maybe you find setting there, but I am definitely not going there where people offer me the service I don’t want.
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