FNAC Toulouse – Wilson in Toulouse | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I recently had a very disappointing experience at the We Fix store located in Fnac Wilson. I purchased a charger with a cable and was assured that I could return it if it didn’t work with my phone. Unfortunately, when I tried the charger at home, it didn’t function properly. So, the next day, I returned to the store to get a refund.

To my surprise, the girl at the service counter was ill-prepared to handle the situation. She didn’t even have the necessary tools to verify if the charger was faulty or not. I had to ask another customer if I could borrow their phone to test the charger, which worked perfectly fine on their device. However, when I explained that it still didn’t work on my phone, I asked to speak to a responsible person.

On my second visit, both the girl and her superior showed a complete lack of respect. The girl attempted to test the charger on my phone again, and when it didn’t work, she turned her back to me and started cleaning the port without asking for permission. I had to remind her that she should have sought permission before touching my phone.

After cleaning the port, the charger miraculously started working. However, when I mentioned that I wanted a refund as I had the right to return the product within 14 days, the girl denied the existence of such a policy. She then proceeded to charge me EUR9.99 for the unauthorized cleaning of my phone’s port. I was furious, especially when I later found the official We Fix website clearly stating my right to a refund.

Only after I confronted her with the information on the website did she reluctantly request a refund online. Throughout the entire ordeal, she continued to argue, claiming that they had done me a favor by cleaning my phone’s port. I acknowledged the cleaning but emphasized that she should have obtained my permission first, rather than charging me without consent.

In summary, the service I received at We Fix in Fnac Wilson was abysmal. The staff demonstrated unprofessional behavior, and the worst part is that they didn’t even accept my refund initially. I doubt they handled the refund process correctly, leaving me deeply unsatisfied with my experience. I strongly advise against seeking assistance from We Fix in this location, as it will likely result in frustration and disappointment.

I am extremely disappointed with the service I received at FNAC regarding my Xiaomi Fit Band 6. The entire process has been very absurd from start to finish. First, I was told that a photo of the receipt wasn’t valid for warranty claims unless I had their subscription, which is absurd and customer-unfriendly.

Despite going out of my way to provide the original receipt, the outcome was even worse. My device had a minor screen crack, and FNAC used that as an excuse to deny my warranty claim. The issue was in the charging port. It’s clear that FNAC is more interested in finding ways to avoid their responsibilities than in genuinely helping customers.

The staff may be polite, but it’s clear that the company’s policies are geared towards making the warranty and repair process as difficult as possible for customers. This is a textbook example of an anti-consumer, anti-repair approach that puts company profits over customer satisfaction.

FNAC, you’ve lost my trust and respect.

I like the FNAC because i get so many electrical accessories and last week i i deposited my resume for student part-time job and they took my resume with good smile. And thank you for your humble!