FNAC Tours in Tours | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

My experience was horrible in Fnac the customer service is a terrible service, they are not friendly or helpful and they don’t seem to like their job! We bought a fan 2 days ago, some screws were missing, I went today with my receipt to ask for the missing screws, the lady at the customer service asked me to go back home and bring the fan and the box , although I clearly explained which screws were missing, we had already put together the upper part of the fan, so I got back home and disassembled the upper part of the fan as per her request and went back to Fnac, they made me wait half an hour , they took all the parts out of the box , they gave me me the screws that were missing , I asked them to assemble it for me they refused , they were in such a hurry to finish as it was closing time and they ended up forgetting to give the screws for the upper part of the fan !!! So they screwed us really , the whole point of the fan was because of the heat wave and here we are without a fan today ! Tomorrow I’m going back of course because I have nothing else to do to bring back the screws that they were supposed to put back in the box.

Normal-sized store designed to appeal to almost everyone with a vast range of products going from books to video games, from TVs to music singles & albums, without forgetting headphones and tablets or computers.

The staff is pretty helpful too. Only problem is that most of their products are overpriced. You can find way cheaper in smaller or refurbishing-friendly stores, or even online.

It’s an FNac. We bought an ipad, gaming mouse and various electrical sundries. I was researching laptops to replace my old 2011 Sony VAIO and the computers on display were utterly underwhelming. The guy who sold the ipad was nice enough…it was very near Christmas when we visited this store and it was full of customers, so the wait was longish.