About FONE ‘N’ REPAIRS:
Our main services are Mobile phone repair shop and we are Located at 60B Queensway, Stevenage SG1 1EE, United Kingdom
Repair Services offered :
Mobile phone repair shop
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
After reading through these reviews, especially the one-star reviews, I was very wary of having my phone screen replaced here but decided to give this store the benefit of the doubt. I shouldn’t have.
I called ahead to ask if they had stock of a Google Pixel 7a Screen. They did not have stock and had to order ahead, which they needed a deposit for. I was told on the phone that the total would be PS170 with a PS20 deposit and that the repair would take 10 minutes. When I went in store (Tuesday), I was helped by Khan. He asked for a PS40 deposit and asked for the remaining amount to be paid in cash, not card.
The product had arrived the following day, and Khan contacted me to let me know.
On Thursday, I returned to the store to have my phone repaired. Khan told me the repair would take 2 hours which was different from what was communicated to me on the phone and I was feeling really uneasy about this, especially after reading previous reviews.
Two hours later, I received my phone back. On inspection, there was a yellow stain on the back of my phone (pictured) and cracks under the glass of the back of my phone. When I pointed this out to Khan, he said I had handed the phone to him this way. I told him this was not true, and that if he had seen any other issue with the phone other than the screen, he should have made note of it with me before taking the phone in for repair. He would not accept any sort of responsibility for the discolouration on my phone.
The screen replacement was also lifting at the edges, which I pointed out. He placed rubber bands around my phone and told me to leave them on for another 2-3 hours until the glue dried.
My phone screen has been replaced; but at the cost of my 3-months-new phone now marked with a permanent yellow stain that will continue to remind me of this poor experience at Fone ‘n’ Repairs.
I only hope that I won’t have any further issues with my phone like others who have been here have had.
If you’re sitting on the fence about going to this store, rather avoid it and go somewhere more professional and reliable.
Have you been a client at FONE ‘N’ REPAIRS, take a moment and rate their services below :