About Fonehouse Wokingham:
Our main services are Cell phone store and we are Located at 3 Market Pl, Wokingham RG40 1AL, United Kingdom
Repair Services offered :
Cell phone store, Cell phone accessory store, Mobile phone repair shop
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Received a price of PS194 for my Samsung S22 in “good condition” on compare and recycle. Good being stated as “showing only minor signs of use and have fully functioning software and hardware.”
My phone was in immaculate condition of which I took photos (see attached) as I was putting it into the packaging. There is some very minor marks on the top edge that were from where it has always been in a case. Fonehouse rated my phone as “poor condition” which is a joke and offered me PS154. I disputed this and they said they can send the phone back to me but at a charge of PS10.
Fonehouse clearly never has the intention of paying the full amount, Why state you will pay a price if you clearly dont intend to. In the end they offered me PS163 which I accepted as I didn’t want the hassle of waiting for it to come back etc and sending it off to somone else. (This is probably what they want to haggle you down) I have used phone recycle websites for years and never had a problem. If I had stated the phone was new I could maybe understand but it was certainly in VERY good condition certainly not poor. Very disappointed and I will not use them again.
My phone was in immaculate condition of which I took photos (see attached) as I was putting it into the packaging. There is some very minor marks on the top edge that were from where it has always been in a case. Fonehouse rated my phone as “poor condition” which is a joke and offered me PS154. I disputed this and they said they can send the phone back to me but at a charge of PS10.
Fonehouse clearly never has the intention of paying the full amount, Why state you will pay a price if you clearly dont intend to. In the end they offered me PS163 which I accepted as I didn’t want the hassle of waiting for it to come back etc and sending it off to somone else. (This is probably what they want to haggle you down) I have used phone recycle websites for years and never had a problem. If I had stated the phone was new I could maybe understand but it was certainly in VERY good condition certainly not poor. Very disappointed and I will not use them again.
Matt was extremely helpful and very knowledgeable. After going around the stores of competitors I was left feeling that they were more expensive and not really trying hard enough. These people actually listen to what you require and do not try to sell you things that you do not want. They take you through the whole process and are very patient with the customer. Will recommend on being knowledgeable , very good pricing, helpfulness and peace of mind.
Thank you so much to Luke at fonehouse who was so helpful. Sorted a phone for my dad on his existing Vodafone provider at a much better price. Really supportive and knowledgeable. Highly recommend them based on our experience today with Luke.
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