Free Fusion – Phone Repair in Corby in Corby | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

A litany of disappointments. Starting with the most serious:

1) The battery lasted 3 months before suddenly failing. The charge in my iPhone would go from full to zero, and turning off, frequently with no notice.
2) It wouldn’t charge 80% of the time making the phone totally unusable, the Apple Genius Bar diagnosing a faulty battery.
3) The battery was identified as being a non-Apple product despite having paid the extra for the “completely new technology battery which gives you battery health in settings and no warning message about non-genuine parts”.
4) It took several weeks to receive the phone back in the first instance after being sent in for battery replacement. This was in part my fault – I had forgotten to include order number – but I emailed immediately and was told “oh yeah, no problem, we’ll find it straight away, won’t be an issue”. Clearly it was an issue and was just sitting on the administrator’s desk for a long time.

The company offered to do a return and replacement after their own diagnostic process, but this would mean being without a phone for a week. This wasn’t acceptable to me so a fair compromise was proposed. A request for the PS14.99 “upgrade” cost was denied despite evidence that the battery was identified as a non-verified product, precisely what was promised it would not do! I was requesting about 20% of the cost of a faulty product which I consider to be a fair assessment.

The only thing I can say in the company’s defence is that communications were generally quick and in good English but given I paid PS85 for a product which lasted 3 months. With a fair resolution denied by FreeFusion, I cannot give anything other than the lowest score.

When I mentioned ‘buyer beware’ to the company, I got a one-line response: “of course”.

Please return my phone immediately! I have asked for it back three times and have had no response. I would like confirmation that my phone has been dispatched to me by the end of the day.

My initial experience was excellent – a good price, good communication and speedy turnaround. The iphone I had repaired was my spare phone and was placed in a safe after being repaired. A month or so later I discovered that the battery had expanded, despite not being used, causing a significant bend to the screen (see picture attached). After being repaired for a second time the screen started to fail a few weeks later. On returning the phone for a second time I was informed that there was damage to the inside of the screen, caused by being dropped or hit against a hard surface. Again the phone had been kept in a safe and so had received no such impact. It is clear that the screen being bent or an initial faulty part is the only way that the inside of a phone screen could be damaged, when there is no damage to the case or glass. Free Fusion have refused to admit fault, and refused to repair under warranty. I am very disappointed after what was an initially very positive experience

Update:
Despite being told that there is video and photo evidence clearly showing that my phone was smashed / dropped / hit against something I have not been shown any, even though I have asked multiple times for it.

I’ve had my phone(s) repaired a few times this past several years by a few different phone repair shops in Corby, but I must say Free Fusion is by far the best phone repair shop in the whole of the town.
Fast, reliable and a very friendly welcoming service.