Galleries Computing in Yate | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I don’t really want to write this review, but feel as though I should really share my experience to help others make a good decision about using Galleries Computing. This is my personal experience of Galleries Computing and does not necessarily represent the views of my employer.

Working in a technical role for a nearby business, we used Hamid hoping to support a local Bristol based business and (primarily) save time by outsourcing laptop repairs instead of doing them in house.

After an OK trial repair (despite attempting to change the quoted price in store), we explained we would need to move forward with standard 30 day payment terms which Hamid said was fine.

However, it was clearly not. Hamid chased almost daily for payment updates for three weeks.

After payment was made, texts and emails then went unanswered. It took 6+ weeks to get the final laptop back – only for the repair to be rushed and of low quality. The lid barely held itself open.

The attached video shows the laptop hinges loose because he had seemingly discarded the bracket that should be attached to the screen. In an effort to try and forcefully attach the hinges, he appears to have just screwed through the top case instead. Additionally the WiFi antenna cable was just left loose in the middle of the laptop.
To his credit, Hamid did provide this new top case free of charge, but he wouldn’t have needed to replace the existing case had he done the repair properly.

The other repairs were generally “OK”, however had some very minor issues. For example, it seems Hamid uses heat to remove screens when it is not needed, resulting in some buckling of the top case.

Hamid did offer to put the final laptop back together for us, but at that point his entire repair cost had been pointless because I’d already had to take it apart to fix it myself and use my own brackets from a spare laptop. We were just happy to have the laptops back (generally) further undamaged.

Overall, Hamid seems like a genuinely nice guy trying to make an honest living. He is let down by organisation and quality issues with his/his staffs work. I wouldn’t want him working on my personal computer so, unfortunately, we won’t be outsourcing repair work to him again.

While I don’t enjoy leaving negative reviews, I feel I should share my experience with this shop, and unfortunately, I cannot recommend it.

I brought my company’s laptop to the shop due to a broken hinge. Apparently, a proper replacement for the hinge didn’t exist, so I was okay with getting the hinge fixed in any possible way (probably my fault).

The first fix was very poorly done, the hinge cover was badly glued and not properly aligned. After a few days of working from home without much movement, the laptop broke again. I returned to the shop, and Hamid kindly said that he would fix it for free, a gesture I appreciated.

The second fix was better, despite the use of glue being a bit excessive, I was okay with it. The problem was that when I went back home, I realised that the battery, camera, and microphone were not functioning, so I had to take the laptop back to the shop once again. Hamid managed to fix the battery relatively quickly; apparently, there was a cable disconnected. Unfortunately, the camera and microphone remained non-functional, and he not only refused to take responsibility for it but also accused me of having dropped the laptop, even though I was 100% sure that I hadn’t.

To make matters worse, Hamid wanted to charge me additional money for the issues. When I mentioned leaving a negative review due to the camera and microphone problems, he became agitated, shouting and threatening to break the hinge if I didn’t return the money. His reaction was perplexing and intimidating.

To sum up, I had to revisit the shop multiple times after the first fix. While the broken piece was okay fixed, the camera and mice haven’t worked since then. Regrettably, I cannot recommend bringing a new laptop to this shop. Despite this, I acknowledge that Hamid is a hardworking person who can be helpful for specific types of repairs.

If I could give this zero I would. Initially went there because of good reviews but had a really awful service. Gave my laptop in January and got it back in MAY after my endless chasing. laptop was not fixed after months of backwards and forwards, excuses and no apologies. Insisted that I was going to collect it regardless in MAY (so 5 months waiting) and after all that the issue was still not fixed. No apology for how long it took. Very rude. Don’t hand it over.