Geebo Device Repair Inc. Halifax in halifax | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Hi,

Your customer service is very poor.

I dropped off my laptop at the Clayton Park store on June 15, 2024, for diagnosis. Now it’s June 20, and they still have no idea what’s wrong with it. Every time I call, they tell me they are working on it and will get back to me as soon as possible. They simply say it will take 2-3 weeks to diagnose. If it takes this long just to diagnose, how long will it take to repair? What is a customer supposed to do without a laptop? How are we supposed to work?

What I’m requesting is for you to at least diagnose it quickly and tell me what exactly the problem is so that I can make some decisions. I need clarity on what’s going on with my laptop; I cannot wait for weeks, months, or years. My work is being hampered.

Thank you.

What exemplary customer service.

Following my comment, the manager called and said that if I wanted to proceed with the diagnosis, I would need to remove the negative remark or take my laptop back. Naturally, I chose to take my laptop, yet they didn’t refund the $57 diagnosis fee. Ideally, they should have refunded the amount, but they claimed their time and effort were worth it. I’m not sure what time and effort they invested. What an ingenious way to make money without actually doing anything.

Thanks

I brought in my S21 because I noticed the battery was starting to expand. The guy in the shop seemed nice enough and he made sure they had a battery before we left so I assumed that meant it would be done rather quickly. After a few days we called to inquire when it would be done, they had no idea and told us in a few days. After that we called every few days and were told by the person on the phone that they weren’t sure why it was taking so long, the phone is in pieces and they will get back to us (but they never did, we needed to call). Finally about a month after the phone was initially brought in we called and they had no idea about the phone again, but this time they actually called us back to let us know that it would cost us $90 to get the phone back (broken -they said another part needed to be repaired now) or we could pay more money to get it sent out and fixed. Would not recommend this place!

I have had the pleasure of using Geebo services twice at the Clayton Park location. Once for severe water damage on my phone and a screen replacement for my daughter’s phone. They replace the screen on my daughter’s phone but it cracked during installation. They call me to come have a look at it. It wasn’t much of a crack and they offered a massive discount or to put a new one on. I thought this very honest and also the gold standard of service to give an option. I decided to go with the massive discount and the screen lasted over a year. She got a new phone at that point so it worked out great. I found them professional, well priced and good service.