Geek Squad in barrie | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

First of all, if you call them they will completely waste your time by transferring you to 6 different agents before you speak with the right person. I’ve been on hold for an hour and a half and they keep transferring me to the wrong department. I sent my phone in to be repaired and they sent it back saying “no problem found”. As soon as i got my phone back the screen started flickering and causing me problems again. They charged me 226$ to do absolutely nothing and sent me back my same phone. Now I can’t get anyone on the phone who will help me with my phone and they want me to submit a new claim…which means another 226$ to possibly do nothing again. I will NEVER use this service ever again. DO NOT use Geek squad for phone insurance. They are absolutely useless, their representatives are not helpful what so ever and all they do is waste your time and money.

I purchased a tablet for my sister who is new to technology and paid for Geek Squad coverage. When asking for a short training session upon setting up the tablet I was told it would be a extra $50. and we would have to come back later. We came back the next day and were advised they don’t provide training. I requested my $50. be returned and they complied but didn’t explain why I was charged in the first place. I also requested advice on my own tablet and was told nothing could be done to fix my issue. I left and called my nephew who fixed the issue immediately. I am not at all impressed with Geek Squad.

Took my MacBook here to try and have malware removed from it. Spent $30 for them to run a program and remove what they could but it was unsuccessful. I received a phone call with a request to back up, wipe and reinstall my operating system. They wanted $229. I picked my computer up and took it to the Apple store in Newmarket to have the same thing completed for free. I get that geek squad is a business but I find that price a little too steep for what I say and waited for the Apple store to complete. I caution you to do your homework before just turning your computer over to Geek squad!!!