About Geek Squad:
Our main services are Computer repair service and we are Located at 7850 Weston Rd Bldg. E, Unit 1, Woodbridge, ON L4L 9N8, Canada
Repair Services offered :
computer repair, laptop repair, phone repair
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
But
Be very careful of any e-amil you get from Geek Squad saying your account will be automatically renewed and your credit card charged. I initially thought it was a hacker but was able to confirm that the customer service # on the email was correct. When I called I told them I was skeptical as I have never had their service before so how can there be a renewal. I gave the guy the invoice number and said that would get him the information. He said he had it and could see it was an automatic renewal from something I bought at best buy where the warranty ended and it was an offer. I told him I did not buy anything in the past few years and his response was that it must have been the expiry of a warranty that was free. He said he would make sure that my card was not charged. I asked him what card he had on file and he said he did not know.
I asked him well look at the details again and tell me exactly. His response was that it must have been a result of a warranty expiring that triggered this, despite the fact I told him it couldn’t be.
He then wanted other information (not credit card) and I said if you have my account and can see the details and you have already told me you pulled up my information.
His response was that the account actually info didn’t come up.
I said you told me that you saw my account and now you are saying you couldn’t pull it up. He said sorry I meant to say Iost the account number so can you give it to me again? I did do that and now he said he had my info again.
I got upset and told him that he had now told me 3 different versions so which was it. He said it was the lost my info version.
I ended the call obviously feeling that Geek Squad is either involved in activities that are misleading, or that they hold onto information, have credit card details somehow of a purchase from Best Buy going back as much as 5 years and hope that nobody notices the email and they just charge a card.
I told him I want an email from Geek Squad in the next 3 hrs saying there would be no charge to that invoice number for that amount or I would be contacting the Better Business Bureau and Best Buy Head Office.
I have already contacted my bank to not allow the fraudulent charge if it shows up.
In conclusion, repair centre has NO CLUE what they’re doing, what is covered and what isn’t, and customer service is one of the worst I’ve ever experienced.
I suggested that Best Buy start doing in-store repairs again to avoid these issues and separate themselves from this repair facility, as it reflects back on the store’s reputation.
I got my laptop within 3 days after the email went out.
We contacted them and notified them of the issues, but instead of helping they decided to give us the run around and even had the audacity to hang up on us. The person who hung the phone up on us should be fired as that is rude and unprofessional. We even went into the store has they stated that the warranty is effective at the time of purchase. Some how though Geek Squad doesn’t follow that part. Not sure if they know how to do anything properly. After multiply attempts for the last couple weeks we finally got someone who was finally able to help us. Issue has still not been 100% resolved as its still on going. The stuff needs to be re trained on how to talk to people respectful or some cleaning up is required.
The warranty purchased with Best Buy is a joke, its best not to purchase any warranty through them. Better to buy appliances or other items from smaller stores. A lot less problems and ignorant people to deal with on the phone.
EXTREMELY POOR SERVICE
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