About Geek Squad:
Our main services are Computer repair service and we are Located at 798 Granville St Suite 200, Vancouver, BC V6Z 3C3, Canada
Repair Services offered :
computer repair, laptop repair, phone repair
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
received an email today, stating that I have been charged for Geek Squad PC support for three years. I search the google to see who are these company. Then I called the number on the site and request a call back, after 30 minutes someone called me back named Rogers. When I explained to him the situation, he told me I am sorry you have been charged by mistake go to hsupport.us so we could process the refund. He gave me a code to enter, then suddenly my PC went blue. I shut it down ASAP and told him what is going on , it seems my computer getting hacked, he told me “to go F… yourself” and hung-up.
I called Best Buy talked to the agent and he said he will contact me to a legit Geek Squad agent, I was on hold for 1 hour 5 minutes until finally someone named Laura pick up the phone, I asked her if the Best Buy agent told her the problem, and she was completely lost, so I asked her where she is working for, and she was said for privacy she canto tell me. I said are you working for Geeks Squad and she said yes I am in Columbia Canada. There is no Columbia in Canada. She was not willing to have me talk to a manager. Please do not go for Call back system they have, as it’s either been hacked by an outsider or internally. But it is obvious that they were trying to scam and hack my computer. I tried back with Best Buy and they said they cannot help either.
I called Best Buy talked to the agent and he said he will contact me to a legit Geek Squad agent, I was on hold for 1 hour 5 minutes until finally someone named Laura pick up the phone, I asked her if the Best Buy agent told her the problem, and she was completely lost, so I asked her where she is working for, and she was said for privacy she canto tell me. I said are you working for Geeks Squad and she said yes I am in Columbia Canada. There is no Columbia in Canada. She was not willing to have me talk to a manager. Please do not go for Call back system they have, as it’s either been hacked by an outsider or internally. But it is obvious that they were trying to scam and hack my computer. I tried back with Best Buy and they said they cannot help either.
The worst communication and customer service I have ever dealt with. I pay for the top monthly package to minimize disruptions and although they stated they would transfer over my data to a loaner laptop within 24 hrs, they failed to do so. The worst part is after 30 mins on the phone with two different central customer service personnel, I was never able to get to speak to anyone at this store in order to get an update of where my loaner laptop was which means I cannot effectively work. Once I get my laptop back I will be canceling my plan with Geek Squad all together.
The Geek Squad services are very expensive for very disappointing results. I dropped off a malfunctioning external hard drive for data recovery. Even though I was told I would be contacted within a week after drop off, nobody did. I called them twice and went to the store twice and nobody was able to give me a status update. When I finally received the new hard drive a month later, I realized that lots of the supposedly recovered files were actually empty (only icons but no data attached to them). I lost quite a bit of data and money through that process.
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