Geek Squad in west vancouver | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

0 stars. Customer service is the absolute worst. No one gives you the same answer about claims for cell phones. One guy tried to tell me I would receive a gift card if my phone wasn’t able to be repaired…not what anyone would sign up for. Seriously save yourself the 200 a year for their “services” and just get it repaired locally. It just died on me randomly. Okay, these things happen. I’ve been told by several different employees that it would arrive shortly, told about the gift card from another. I have a feeling it will be several more weeks, basically forcing me to buy a used phone in the meantime. No email notifications about payment received, when my phone was received. No updates about claim status. Told in person in store that they can’t help whatsoever and to call or contact online. No one knows anything. As of right now still have not received a new device. Not good for their word, and a waste of money. Worst customer experience of my life, will be promptly canceling geek squad if and when I receive a phone…not holding my breathe at this point

0 stars, I have received inconsistent, contradictory information about my warranty. I will not be purchasing anything from them in the future.

**Edited in response**

I have already talked to 3 people in person at the Park Royal location, one on your support chat and one on the phone and have not received satisfactory or consistent answers. There is no accountability for misinformation. I was told two completely contradictory things by the same person 1 hour apart. I will not be using Best Buy for anything in the future.

The stars might change once we finally get our laptop back!
Sent our laptop in at the start of the Covid escapade as our teenagers have had to do all school work from home.
6 weeks later after no word from them, find out they ordered the wrong part so it delayed the repair.
Come on! How hard is it to give a call to update a customer. Grade 9 and Grade 11 1x laptop for 6 weeks now. This is with a Best Buy business account. Think supporting local smaller businesses might be the answer.