GewTV Cell Phone Repairs iPhone MacBook Unlock Guelph Computer PC in guelph | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I previously had multiple good experience with GewTV (in particular the regular employees were very friendly/helpful) – and as a result of that referred multiple people to this location.

Unfortunately, I had a iPhone screen repaired there that broke within 24 hours without being dropped or manhandled. The owner insisted I did in fact drop it, and that all that could be done is a paying ~70% of the overall cost to have it repaired a second time.

It should be noted that they only take e-transfer for purchases, meaning you do not get any receipt or proof of purchase – and lose the ability to dispute the charge if you felt you received faulty service. The replacement phone screen installed not only looked poor from a colour accuracy perspective, but responded poorly to touch/swiping, and cracked with regular use.

I will be contacting the Better Business Bureau as I feel this practice is not only shady, but as a consumer you lose all power to follow up on bad service and replacement part quality. I highly regret referring people to this location, and would not advise having repairs done due to their lack of customer service/appreciation when things go awry.

I am extremely dissatisfied with my experience at Gew TV. If it were possible to provide a rating of zero, I would gladly do so. On August 2nd, I brought in my MacBook due to a firmware password issue, and I was initially told it would be fixed within three days. However, my frustration grew as they repeatedly postponed the resolution, offering excuses for an entire month. This was particularly frustrating because I urgently needed my laptop.

After a month of waiting, I was finally directed to another branch, where my laptop was located. Fortunately, it is now functioning, but I’ve encountered unexpected battery issues that were not present before. This deterioration in the battery’s performance is disappointing, especially since it was working perfectly prior to my visit to Gew TV.

I cannot recommend Gew TV to anyone based on my unsatisfactory experience with their service.

I took my phone in to have the screen replaced… when i went to pick up my phone it was not the same look. My phone was all black and i was presented a white and blue phone with a poor quality screen when i was told it came from the original provider. No communication from the guy who did the work to say what happened nor told me what can happen when changing a screen. I should have known not to go there and i would not recommend them. It was
unprofessional and i walked out leaving my phone and still no follow up as to what happened. I feel I should not have to pay.