iTech Romford in Hornchurch | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I am writing to express my extreme dissatisfaction with the repair services I received at your establishment and the subsequent treatment I received when I requested a refund for a repair that was not properly executed. My experience has been highly disappointing, and I believe it is essential for you to be aware of the issues I encountered during my visit to your store.

I brought my phone too your shop to have the screen repaired. I trusted that your team would provide a professional and reliable service. However, upon receiving my phone back, I noticed that the screen was not properly repaired, and there were several issues, including [describe the specific issues].

Naturally, I returned to your shop to address these concerns and request a refund, as I believe that the service provided was not up to the standards I expected. To my dismay, your staff initially rejected my request for a refund and were extremely rude and dismissive. Instead of acknowledging the issues and working towards a solution, they denied any wrongdoing.

I requested that your team send me an email to document the details of my refund request and the reasons behind it, but this process was unnecessarily arduous and further displayed a lack of professionalism. Throughout this interaction, your team remained uncooperative and did not make any efforts to rectify the situation.

I am appalled by the lack of customer service and professionalism demonstrated during this ordeal. As a result, I feel compelled to share my experience with others to prevent them from suffering a similar fate. I strongly advise potential customers to consider alternatives to your services, as my experience has left me with no confidence in your ability to provide quality repairs and respectful customer service.

Needed a rear glass replacement for a Huawei Mate 20 Pro, the helpful shop assistant gave me a quote of PS40 which I was happy with. After 45 mins I returned and was told that only the camera glass was required, and I had only PS20 to pay. A really nice surprise, an honest shop assistant that only carried out the necessary work. Thank you and well done. Receipt attached.

Good customer service. Itech replaced my mobile screen and put a protective screen on. Pleased with the results. Good value for money. I would highly recommended them to others.