About JACOB Elektronik GmbH:
Our main services are Computer store and we are Located at Greschbachstrasse 2-4, 76229 Karlsruhe, Germany
Repair Services offered :
Computer store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Absolutely to avoid!
Ordered something 10 days ago. Paid in advance, the web page displayed the product available in 2/3 days.
The day after I received the invoice I checked the site and the product was not there anymore. Another 3 days and I called as I did not even receive a shipping confirmation, the CS agent mentioned that it will be shipped the morning after. Another two days, nothing happens so I call again and they say that “here is chaos” and they do not know if and when the product will be shipped, so I opened a ticket to just cancel the order and process a refund. Automatic answers only via mail, and calling they deactivated the private customers phone line. If you call the business customers they will answer and they say that they are overworked and the team will need 10 working days to even see the tickets which would mean Christmas and a whole month since I paid for my product and was not even shipped.
As they seem to read here to confirm the fake 5 stars reviews they add: Just cancel my order and process the refund.
Shame on the company, on me for not reading here before, and Idealo for pushing them on the top page
Ordered something 10 days ago. Paid in advance, the web page displayed the product available in 2/3 days.
The day after I received the invoice I checked the site and the product was not there anymore. Another 3 days and I called as I did not even receive a shipping confirmation, the CS agent mentioned that it will be shipped the morning after. Another two days, nothing happens so I call again and they say that “here is chaos” and they do not know if and when the product will be shipped, so I opened a ticket to just cancel the order and process a refund. Automatic answers only via mail, and calling they deactivated the private customers phone line. If you call the business customers they will answer and they say that they are overworked and the team will need 10 working days to even see the tickets which would mean Christmas and a whole month since I paid for my product and was not even shipped.
As they seem to read here to confirm the fake 5 stars reviews they add: Just cancel my order and process the refund.
Shame on the company, on me for not reading here before, and Idealo for pushing them on the top page
This company is a scam and I have never had such a bad experience. I ordered a phone after doing a search and decided to buy from this website because it was about 10% cheaper than the other vendors and it promises to be delivered in 3 days. after 4 days no information, I contacted customer service, they decided to reply with a legal notification to cancel my order due to a technical error that the price was wrong, without any apologies, just stone cold legal information. After the order is canceled, they decided to not refund my money. So after one week and no additional information,I am left to chase after them for a refund.
Bought a NAS and 5 x 8Tb Seagate drive from this store. 3/5 Seagate drives arrive DOA with Smart errors. I return the first one no problems, the other two (separate cause it took me a time to get extra drives and Sync the array three times), I send back and seller claims the drives are damaged (and indeed the drives very very minor bumps from the shipping), I explain I shipped them in Perfect condition but no, seller says goods are damaged and it is somehow my fault. Seller refuses to do RMA. Now I am left with 300 Euros of drives that are unusable, thanks, never buying from here again
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