JB Hi-Fi in Carindale | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

The worst instance of customer service I every have received from the Carindale store, If they sell you faulty goods you have to prove it was provided faulty!!

I purchased a TV online and when it arrived it was cracked all over, when I rang my closest store the Carindale store and spoke with the storeroom to request a replacement TV for the faulty goods provided he couldn’t have been further from helpful, the storeroom advised that they needed to send photos to the TV manufacturer to have them determine if I had damaged the TV, they also advised if I had opened the box then they wouldn’t accept the faulty TV back.

After weeks of emails back and forth requesting multiple photos of the box with no real action taken and without a TV I contacted the dispatch store who advised the above is not the right process and that they indeed would accept the TV back as faulty and provide me a replacement.

It has been such a stressful experience believing that I needed to prove my innocence in not damaging the TV, I would suggest you train your staff accordingly as they have given me unnecessary anguish, provided me wrong information, and created unnecessary work for themselves.

Some of the worst customer service I’ve ever received. Working in retail myself, I always make sure to treat other retail workers kindly because I know how difficult customers can be. I went into JB-HIFI Carindale on Sunday around 1030am and found a gentlemen working in the headphone section. I approached him enquiring about their exchange policy on headphones that had been opened. He was doing a task which must have taken priority over acknowledging me because he did not turn to look at me and answer my question. He was very dismissive and short with me, telling me to just go to the counter and find out. If he had acknowledged me and said that he wasn’t sure and that I needed to go to the counter, this would have been fine, it was the tone and fact that he was dismissive and short, making me feel like I was inconveniencing him that was disappointing.

I wanted to pass on my sincere thanks to Eric in the store room. I’ve been back and forth with a TV manufacturer and after going around in circles I thought I would just call the store that I purchased the TV from and ended up chatting to Eric.

Within minutes, he made me feel like I was understood. He jumped on my case straight away and made numerous phone calls between departments in order to make sure he was relaying correct and accurate information. He also asked for all the information to be sent through so they can ensure they escalate the case in an efficient and correct manner.

Such a rare thing to see nowadays. Really appreciate it man.