JB Hi-Fi Castle Hill HOME in Castle Hill | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

acceptable layout, poor reception(understandably a matter of infrastructure so not so much the fault of the staff) managers seemed to be a bit lights off upstairs but thats typical with retail, i feel sorry for the poor girl on the front stand, constantly had to call up for a product specified I and my partner were trying to purchase (rather simple usb-c docking station) and to no avail, clearly was fretting but not her fault her managers were asleep at the wheel. phone IT staff extremely helpful; overqualified. checkout girl click n collect was friendly– again a bit difficult sometimes due to no service. I would recommend to encourage customers to use the guest wi-fi encouraged at the front with an easy password, its rather basic and simple, even a monkey can do it.

Very keen on making a sale but not so keen on replacing a faulty product. Make you visit the store multiple times, direct you to online sales team who in turn, direct you to the store. I am still waiting for someone at JB to help me with returning the faulty speaker and getting a replacement. I called their online help desk to get some support and to leave feedack but the operator thought that a customer having to visit the store multiple times for the same matter is acceptable and is in line with their policies, and she abruptly wished me a good day and hung up without documenting my feedback. Is this policy and process meant to deter customers attempting to return faulty products? Very poor customer service.

When I entered the store I was welcomed by a lovely lady who asked if I needed help. I didn’t get her name, but she was wearing a colourful hoodie. I was looking for a set of headphones. I have no idea about headphones as I’ve never owned a pair. I probably looked so clueless until I was helped out by Olivia. She was so friendly and she helped me pick out a pair of headphones that suited me. All the prices and warranties were explained well and really sold me on the product. Aside from great customer service, we had a lovely chat about bands as she noticed my shirt, which is beyond expectations and made the whole experience even better. Thank you Olivia!