JB Hi-Fi Frankston – Bayside in Frankston East | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Absolutely terrible experience with these guys. Talked me into changing my mobile provider to Telstra to get a voucher. Very first question I asked was whether I would be able to call NZ? I’ve been with Vodafone for 15 years and been able to call all that time. The answer was ‘of course’! I asked the question several times during the process and the answer was always ‘yes’. Guess what? First time I try and call NZ my phone is not set up for it. A little frustrated I thought it mustn’t have been set up properly. So I took my phone back in to see the chap who set it up. He immediately said ‘let me get my manager’ and vanished. The manager turns up and says that his worker has no recollection of ever talking about international calls. Very passive aggressive (I could use a lot stronger language) words from the manager about not being able to cancel any contracts. So disappointed. At least own your mistakes Mr Worker (I won’t mention you but you know who you are) and don’t hide behind your manager. A simple apology might have been enough. But don’t be a lying person who hides behind their manager to protect themselves. Just a disgraceful piece of professionalism. I now have to pay over $100 a month for 24 months. Thanks for nothing.

Sennheiser headphones purchased here. Faulty out of the box. Had to queue up on my lunch break to return them. Took far too long with their internal process. The guy tried to convince me that it would be months for a replacement pair but I insisted and they came in a week. The 2nd pair were also faulty out of the box. On returning the 2nd pair I stood in the store for far too long again because they didn’t know how to process it. They didn’t want to replace the item for a cheaper marked item. I felt that the store manager was condescending and arrogant towards me. He kept on saying that JB is a big company blah, blah blah. I think this is exactly the problem. A smaller operator would really take care of you if they had sold you 2 faulty items in a row. JB are too big to care.

Sinead and James were both amazing to deal with! Nothing was too much for them and they were very helpful with making sure I could swap over from a different phone provider to Telstra as well as keeping my current phone number! The phone had a great price and a gift card that I could use towards the phone which made the phone cheaper! Also got a fetch box with the current promo
10/10 for customer service, won’t go anywhere else! Very helpful and professional