JTech Store in Lalor | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

The screen I received was not up to standard in any way

My phone screen was damaged so I came here to get it fixed. Before I had gone to Fonfix in Melbourne central and they gave me a great screen that lasted years for only $100. Here I payed 150 for the high quality screen (or so I thought) thinking that I wouldnt mind paying the extra 50 given they are so close to home.

Only one week passed since getting it fixed and as I was sitting on my desk I noticed these lines on my phone (shown in photo). I called them up asking why this is happeneing. They tell me that I had applied “too much pressure” on my screen from some sort of impact and instead of offering a refund the manager tried to “resolve” the issue by offering me a discounted a price on a supposedly more premium screen type than the one I initially payed for. I told the manager that I cant trust the store anymore and I just wanted a refund but he completely rejected it.

If I had dropped my phone and cracked my screen I would totally understand that it is my fault, however this type of issue is clearly not a fault from the user as it never happens with Apple’s screens or the screen I got from other shops, only this store’s screen has this weird issue.

Personally I am disappointed I wasted $150 here but I hope I can save others by strongly recommending you go somewhere else.

My Samsung Zflip4 was severely damaged with the top half of the phone containing black ink in the screen and the hinge not functioning at all. My phone was not bending and I thought that it would probably not be possible for repair.
I went to JTech (as I have been to this store before for my phone to be repaired) and I was not disappointed at all. When I went to drop off my phone, I was told that repair would be possible and that my warranty would be covered for the screen, but not for the outside of the phone and that I would need to pay for this. I still wanted to proceed with the full repair. I also requested for my phone not to be reset to factory settings as I didn’t want to lose my photos.
Bill contacted me within 1 or 2 weeks advising that my phone has been repaired and I negotiated around the price with him. He told me that he will speak with Samsung about this. When I went to pick up my phone, it was like brand new and I was extremely happy with the repair. I also bought a new phone cover which Bill recommended as well.
Thank you so much JTech! Once again a satisfactory outcome for me

Fixed my Samsung fold under warranty without wiping the phone (had to give my password) stole all my information, sold it to scammers and installed a program to track my location. 4 days later scammer called and had all my Information to mycommbank and tricked me Into giving netcode, I know because he knew my location I was staying at which wasn’t my real address on any paperwork (Inlaws house) do not trust ANYONE with your password and open phone. They will rort you like they did to me.