Jump+ Apple Premium Retailer (Fredericton) in moncton | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I own AirPods, Apple Watch, and the 12 Pro Max that were all purchased at this store. Never once did I have an easy time. Today was my final straw.
I made an appointment for a battery replacement as it was covered by apple care. Creating the appointment was a hassle in its own, but finally got it and managed to get the hour I needed off work to bring it in and leave it. Once I got there I had no issues checking it in, and was told it will be done at 4:00 pm. Told me to come get it after work. I said no worries.

Now, I need my phone for work as I’m constantly being contacted. Leaving my phone for the day was a pretty big deal and can’t happen often. Once I made it too the store after work around 5:00, I said I was there to get my phone. After a little typing and waiting, the employee said “it was still in queue”. I asked what she meant, since I was the FIRST one in the store that morning, with the first appointment available. I was told my Device would be done first, and would be ready by the end of the day.

She said she will go check. After waiting about 10 minutes, she came back and stated that the phone hasn’t been repaired, and will need to stay the night or checked in tomorrow morning. Both things not possible for me due to my job. The second employee that dealt with me was quite rude and short with her answers when I was asking why it hadn’t been worked on. Eventually the manager came out. Coincidentally he was the one I checked my phone in with that morning. He said he didn’t realize they were backed up, and he apologized. Then he offered to bring it back in the next morning with it being higher on the queue. I asked him “higher, or first?” And he said well maybe we can leave it in the queue. His employee then said she couldn’t do that, and “only worked there for two years so what does she know” then they both disappeared.

I started to ask more questions about when I could bring it in, if it would be first, or how fast it would be repaired. And the manager kept walking away to deal with other customers. I was getting quite upset. In the end they told me that if I brought it in again the next day they would put it higher on the list and have a better chance at being completed. Overall I am very disappointed in how I was treated, and quite upset that my phone wasn’t even touched while sitting in the store all day. Not only this, they didn’t even offer to fix it right away. None of this experience met their standards or policy. Especially not same day/ under hour battery replacements. I will not be purchasing any more products from them, or any more Apple products period. I highly recommend going elsewhere for any Apple related needs.

Edit: this is now day 2. I have called a number of times to try and make a new appointment. They have not picked up. I would wait a few minutes in between calls in case they were busy. No answers what so ever. Each day I get more and more bothered with the service. They have yet to reach out to even attempt to make things right, or help me with my repairs.

Edit: Well ladies and gentlemen. We have reached day 3. Today I walked in as soon as they opened. I went straight to the manager who promised my device would be done first. After chatting with the technician, it was brought in and told it would be done by 6pm. (once again not following the under hour repair policy). At this point I do not care. I gave them a number and email to reach out if any problems or if it’s fixed before hand. I get off work and begin making my way to the mall when I receive a text. This is the first time Jump plus has reached out. Long story short, the message said that my phone was not fixed because they didn’t have any battery’s in stock. They ordered a new one and said I can leave my phone or come get it and make a new appointment. I am now extremely bothered. I go pick up my phone and explain my situation and how I felt. They offered a few apologies and that was it. Made no efforts to make things right. I’ve no contacted the district manager. Maybe things will start to change.

Please note that the staff was amazing. My 1 star review is due to the manager.
I have used Jump+ in the past for all of my Apple needs. I have 0 problem as well and always highly recommended them.
I went into the store to see about a battery replacement which is 100% covered by my Apple care (which is the route I took after this experience), figuring I would go local I went in to see about it.
The guy who waited on me had said the manager asked me to come back during the week, I can’t due to my work schedule but understood. I asked about leaving the phone where there was no rush, the manager came out from outback. I was there with my boyfriend, who is not an apple person at all, mind you, he’s an android guy.
I am not sure what was unclear, while I was asking questions to the manager and holding the device in my hand, he ONLY spoke and took eye contact with my boyfriend. I was the one asking questions, not him. While it would normally not bother me, I was not being spoke to as if I knew what I was saying.
As a manager for a larger company, I can understand dealing with passionate people can be difficult, I was no where near upset and only trying to find a solution that would work for both parties even though it really wasn’t my job to do so.
I left the store bothered by my experience, if they don’t want to fix my phone it’s fine, gladly will take my service elsewhere. I will gladly send it to Apple for repair, not a big deal.
However, as a manager of a store, you should be able to speak to the person in front of you who has the device. I was told he would “call me first thing Monday when his tech came in”, after stating his tech worked Tuesday to Saturday as he is short staffed. We are also at Wednesday with no follow up. This was the most horrible experience with a manager that I’ve ever had.
Again, staff under him were informative and nice to me while I was in there.

Yesterday, around 11 o’clock, I visited the repair center to address an issue with my iPhone 11’s Messages app. They recommended erasing all data and restarting the device, advising me to back up my data beforehand. Despite already having my data stored in my Apple ID, I followed their suggestion and paid $23 for the service. However, the process took longer than expected, with initial estimates extending from two hours to a total of five hours. Upon receiving my phone back at 5 o’clock, I was informed that I needed to perform now backup to restore my photos and data. Disappointingly, upon returning home, I discovered that the issue with the Messages app persisted. Today, I revisited the center and recounted my experience, only to be told that they were unable to resolve the issue and suggested contacting Apple support. I was transferred by apple support to them for this issue and again they said they can’t do anything.This left me disheartened, especially considering the time and money invested in the repair. Unfortunately, I will not be returning to this center and am grateful for the assistance provided.