Jump+ Apple Premium Retailer (Sudbury) in greater sudbury | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Spilt water in my laptop so I decided to bring it here to get looked at. The guy behind the counter proceeds to tell me that it will cost at least $1000 to fix it. I tell him that I paid way more for it so the fix is worth it. While he is going through the repair service and gathering my information, he tells me it will most likely cost $2,000 now. Strange how the price magically went up another $1000 to fix now. Then he proceeds to tell me about why it is good to buy a new laptop instead with an extended warranty. Clearly he only cared about selling me a new laptop rather than having my old one repaired, or else why keep lying about the cost or trying to tell me how good a new laptop was.

If you are really that shady to lie about fixing something just to earn a commission on a sale, then clearly this place shouldn’t be trusted at all. Definitely don’t waste your money here and just buy online at the Apple Store.

If you book an appointment for a repair expect them to tell you no tech is available and to come back tomorrow. The service is terrible, and they just shrug their shoulders and don’t care.even the manager told me he couldn’t help. So now I need to take 3 trips here for one simple battery replacement.

UPDATE: Went back and was offered a discount but they damaged my phone during the battery change and wanted me to pay $500 to replace the screen!

Great experience with the staff at this store especially the manager. Took my MacBook in for repair and they were great about getting the diagnostic done and liaising with a Jump+ store closer to where we live to ensure the repair could be completed there. They have been training new staff and are doing a great job getting everyone up to speed in a busy store. The staff were friendly and helpful!