KB Computer Repairs Limited in Uckfield | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Lacking in the follow up and honest communication. PS210 down with a laptop that is still broken.

Originally contact was great, quick and helpful. Khalifa came to my home and ‘repaired’ the back casing of my laptop meaning I could easily open it again- great! However, shortly after he left I realised that the casing wasn’t properly fitted or perhaps it was the wrong part- there was (and still is) a large black line at the base of my screen which shows no live pixels, further to this I found that my laptop camera was left unusable as the sliding cover is jammed closed where the case fitment is incorrect.

Informed Khalifa of these issues and he was helpful and said he would come within two weeks (as I informed him that I was moving at the end of that time frame) to have a look and would give me 2 days notice to ensure I was in- Perfect!

Meanwhile I did some research and found (on my laptop manufacturers website) that there are in fact two different cases for the models of laptop and that it seemed quite likely that Khalifa had purchased the wrong one (from ebay I assume due to the ebay sellers info being printed on the packaging)- not an issue I thought, he would notice this or find a way around it!

I recieved a message from Khalifa saying that he could be at my house in two hours to have a look- unfortunately at that short notice I was unable to get home from work. He confirmed that he would come before the end of the week.

The end of the week came and went with no message and so I asked if there was some sort of compensation/agreement we could come to so that I could take my laptop to someone else to get fully fixed. He declined and replied with an aggressive, angry message accusing me of lack of communication.

I was not asking for a lot, just enough to warrant the lack of satisfaction and to dampen the large cost of PS210 (PS120 for fitting and PS89 for the part, which he cheekily asked for the extra pound). I messaged several times asking for a conversation but have been ignored. I paid PS210 for the fitting of a part which has resulted in two other problems which I need fixed. (When I explained this he claimed that it was a successful repair and that he has ‘saved me from replacing the entire LCD’ because a strip didnt come off as he had hoped- which is completely part of the job as a repair man).

The only take away here is that if your laptop has a software issue then maybe Khalifa is your guy, I wouldn’t recommend for hardware as the follow up is poor.

Had my grandson’s PC die!! Contacted KB Computer Repairs, arranged to take it in for repair. Repaired within a week. The PC was returned to me fully sorted. This was an exceptional service fair price, and the most excellent communication with regard to the ongoing repair. I would have no hesitation in recommending this service. I rate them 10/10. GREAT.

Khalifa arrived bang on time and made an extremely thorough examination and test of my computer. He cleared it of all malware and viruses, installing new passwords where necessary and insuring that it is now clean and running properly.
I am very satisfied and highly recommend this firm.