Laptop Supermarket Brighton in Portslade | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Not usually one to leave a bad review but I think it’s important I share the poor experience I had here. Sorry guys, I’m sure there are some great people working here but first impressions last and unfortunately a patronising approach just isn’t the best way to secure a loyal customer.

I brought two laptops in to be fixed/diagnosed and felt that I was over-quoted. We were told that one of the laptops could only be fixed by a complex and expensive micro-soldering process, and that to have both laptops fixed would have ended up costing more than they were worth!

I felt like I had to make a conscious effort to be extremely polite and friendly, and although the guy who served me did offer a few options to consider, quite frankly I didn’t want to spend my money at a place where I wasn’t particularly valued as a customer. My advice would simply be to shop around…a shame that we have spent PS40 on 2x diagnosis fees, but at least it’s better than having spent more…

Eventually, I went to another place that came highly recommended and ended up spending far less and have got two fantastically working laptops! The “micro-soldering” process was not necessary, and we got it fixed for PS50 instead of PS145 – and NOT by simply sticking tape over the issue – we were physically shown the problem and how it was fixed. For my laptop, I was quoted PS195 to get the part replaced whereas I had it fixed somewhere else for PS100.

I should probably expect an equally patronising response, but I’m just sharing my experience… Convenient location but I won’t be recommending this place to my friends…

Purchased a laptop from here 2 years ago, for video editing. One of the staff was very helpful and helped me pick the right laptop for my budget, the other was quite blunt and honest about limitations which I can respect. Though if I wasn’t a bit of a techie I probably would have got the hump. Had an OS software issue which was resolved no problem the first time. But the second time I was instructed that software is not covered on warranty, industry standard as far as I’m aware so perhaps the first time was just a friendly favour. One member of staff was great to deal with while the other had a very straightforward approach to customer service so I understand the low reviews. However, if you are going there just to buy a laptop without guarantee of OS then you will have a good time. The laptop is still running so I can’t complain.

Worst customer service ever! Don’t want to give them one star even, but no star is not an option.
The staff were blatantly rude and ridiculing when I wanted to return an item I had purchased there, since it wasn’t compatible with my mac, and incredibly overpriced. They were basically saying it was my fault for being stupid enough to let them rip me off in the first place and would take no responsibility, or let me return the unused product. (I had requested an apple product and even brought my mac in for them to make sure I got the right product). There was no manager to talk to, I was given an info@ email to contact (no name), which I did, but no-one has replied to me.