LetMeRepair UK Ltd in Cambuslang | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

As many have said here – one star is too many. They deserve negative stars for their incompetence. I don’t even understand how they get dressed in the morning, seriously.

I have sent my Asus laptop for a warranty repair, due to rattling touch pad and uneven keyboard backlighting. After receiving it back I have noticed that there’s a gap between top and bottom panels. Looks like one of the pins wasn’t correctly inserted during assembly so I have requested another RMA with Asus and the laptop went back to LetMeRepair. They’ve held it for two weeks only to send it back with an incorrect panel fitted. The panel was from a different colour laptop, they’ve missed a screw, didn’t replace the stickers with laptop information (makes it look like a DIY repair), one of the screws is of a different colour and most importantly the gap was still there!!!

I seriously regretted not just sorting the issue myself as it’s an easy fix (take the bottom panel off and put it back correctly), but I was afraid to lose the warranty. If only I had known that Asus warranty is worth absolutely nothing…

To make it even worse Asus has refused my third RMA as they needed to confirm that damage has been indeed done by LetMeRepair. Which they did eventually, but not after I’ve returned the laptop for a full refund. Huge thanks to Overclockers UK for offering a full refund even though it was over six months after the purchase.

Bottom line:

Use Asus warranty only if you really really need it and take a lot of photos of your laptop before sending it to them;

Choose a reputable retailer which will assist you if you have problems;

Avoid LetMeRepair at all costs if you have a choice!!!

P.S. such a shame about ASUS customer service and warranty partner as the laptop itself is very very good (Zephyrus G14). I am going get a new one again and hope I will never have to use Asus warranty.

I have an Asus Zephyrus Duo 16 which was purchased in India and came with the default 1 year international warranty against manufacturing defects. Its battery was apparently faulty as it stopped charging within two months of purchasing it and would be stuck at 0% even after being connected the entire day.

I had availed the repair service via Repair request on Asus UK website. The entire service was absolutely free of cost due to my warranty and paid nothing for it (unlike a few other reviews on this page).

Safe to say, I am more than 100% satisfied with the service, my laptop had a battery replacement and was repaired within 1.5 weeks (a bit long and inconvenient as a student), and was sent back along with the charger in a sophisticated packaging to ensure absolutely no damage during transit.

I was really scared for my laptop after reading the reviews on here, I am not really sure why so many people have bad experiences or whether it’s just a targeted cyber attack, nonetheless, my experience was absolutely great and I would rate LetMeRepair more than 5 stars if it were possible! 🙂

Sent my ASUS laptop for a repair under warranty and I received a quote back claiming there was customer induced damage with a repair cost of PS500. They included pictures of the laptop with water in it which seemed like it was poured literally at the moment they took the pictures. I tried to solve this with ASUS customer support with no outcome and my laptop was already there for a month so I paid the PS45 fee to get my laptop back. After 10 days from the payment, I had to reach out to ASUS again and they asked me for proof of the payment and finally got back my laptop. Both LetMeRepair and ASUS do not care about their customers or quality of services.