About Mac Store UK:
Our main services are Computer store and we are Located at 30 Wall Ln, Nantwich CW5 5LS, United Kingdom
Repair Services offered :
Computer store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
I ordered through this store given the fact they advertise next day delivery if ordering before 1:30pm. At the time the site displayed no notifications that they were experiencing delays due to COVID19 nor at any point during the order process was there notifications that delays could be experienced. Only that the product would come the next day.
After ordering (Tuesday) I received no notification that the product would be shipped and only after I sent a follow-up email to my order-notification (Wednesday) did I receive an email that the product would be shipped the next day (Thursday). Given the current climate I gave the company the benefit of the doubt and left it.
It’s now Thursday and I’ve received yet another email to say that the product won’t be shipped out to me until the next day (Friday).
Upon contacting the store via their chat I was told that the store had a banner over the weekend noting delays. I explained that I placed my order on the Tuesday to which I was told that they had taken the banner down after the weekend as they no longer were experiencing delays. I was then told that they had experience high volumes and had to distance due to COVID19 which had caused delays. I explained that this is fine but I had not been notified about this at all and there was no banner or notifications on the site – which meant the conversation just kept going in circles.
Rather than taking responsibility and trying to help the guy on the chat just blamed everyone else.
Terrible service – I don’t even care what the product is like – they don’t give a damn about their customers.
After ordering (Tuesday) I received no notification that the product would be shipped and only after I sent a follow-up email to my order-notification (Wednesday) did I receive an email that the product would be shipped the next day (Thursday). Given the current climate I gave the company the benefit of the doubt and left it.
It’s now Thursday and I’ve received yet another email to say that the product won’t be shipped out to me until the next day (Friday).
Upon contacting the store via their chat I was told that the store had a banner over the weekend noting delays. I explained that I placed my order on the Tuesday to which I was told that they had taken the banner down after the weekend as they no longer were experiencing delays. I was then told that they had experience high volumes and had to distance due to COVID19 which had caused delays. I explained that this is fine but I had not been notified about this at all and there was no banner or notifications on the site – which meant the conversation just kept going in circles.
Rather than taking responsibility and trying to help the guy on the chat just blamed everyone else.
Terrible service – I don’t even care what the product is like – they don’t give a damn about their customers.
Achat realise en decembre 2022 l’ordinateur est arrive avec un peu de retard au vu des vacances de fin d’annee ! Mais surprise ! l’ordinateur est arrive avec une batterie defectueuse ! annonce directement par le logiciel….
Depuis, deux tentatives de le reexpedier, deux fois bloquees a la douane pour je ne sais quelle raison. L’ordinateur etant reste au moins deux semaines a chaque fois
Depuis….. silence ! aucun retour malgre les relances….. Donc batterie qui ne tient que tres peu, et des qu’il fait trop froid l’ordinateur “portable” a besoin d’etre branche pour demarrer….
Depuis, deux tentatives de le reexpedier, deux fois bloquees a la douane pour je ne sais quelle raison. L’ordinateur etant reste au moins deux semaines a chaque fois
Depuis….. silence ! aucun retour malgre les relances….. Donc batterie qui ne tient que tres peu, et des qu’il fait trop froid l’ordinateur “portable” a besoin d’etre branche pour demarrer….
EU site macsore.eu works better earlier, but now they did not transfer back a refund for 2 months. i orderd a imac, they cant ship it for weeks… after that they set to refund… only on their website, but not transfer back the money.. it was december 2023. they still no transfer. this is a bad joke, or their new business policy is to steal customers money.. i dont undersatnd them, i bought 5-6 machines from them earlier with no problem
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