About MediaMarkt:
Our main services are Electronics store and we are Located at Breitenbachstrasse 50, 41065 Monchengladbach, Germany
Repair Services offered :
Electronics store, Appliance store, Cell phone accessory store, Cell phone store, Computer store, Electronic parts supplier, Mobile phone repair shop, Home audio store, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
I ordered a computer online on their website. The order was quick, very good. But 1 day later I wanted to cancel it and then problem began. Legally speaking, I was in the 14 days period and didn’t have to provide any reason and could cancel directly to media Markt. But their customer service refused to proceed, for a fake reason: << the supplier is a partner, you have to cancel via the partner >>. This is what I did, but it took much longer. Why is is so complicated to cancel VS so easy to buy? AMAZON is doing it much better, you can cancel anytime directly with them, as easy as passing order. You guys here have a serious problem with customer service. And making cancellation difficult doesn’t improve your image. This is the last time I buy something from you, you don’t deserve my money. Other players do it better, faster, cheaper.
There are problems with everything. First the ticket machine to enter the car park was broken and we waited 20 mins there. Then there was an issue with finding anyone in the entire shop that speaks English. Then there was another issue as our product that we ordered online was not there even though it was supposed to be there last Friday. The cherry on the top was disgustingly rude and unprofessional customer service including the manager that was literally banging his hand on the counter while trying to explain to us what went wrong. He also failed to provide us with a complaint form or email address. I do not recommend anyone going there, much better to go to Dusseldorf where the customer service is on a much higher level.
At this moment shopping is not possible and only items ordered online can be picked up or the service related things are taken care. We had a query regarding change in address but we couldn’t get definite answers regarding that or right people weren’t available. The products were ready when we went there. It was a smooth pickup. Not sure about the parking as we have parked near the big delivery area unknowingly. Pets were allowed inside.
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