MediaMarkt in Paderborn | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Complaint about your Customer Service at the Paderborn MediaMarkt.

I approach your Customer Service desk today Wednesday 8 November 2023 at about 2 p.m. and asked your staff (a lady) if she had a certain CD in store that I could buy, she checked and said no, I then asked her if she could order it for me? she said go straight to the back of the store and ask someone there, well I did that and stood there for 10 minutes with no staff at all. I am totally disappointed with your customer services, not helpful at all.

While considering my recent experience, I feel compelled to share my disappointment with the service received. Regrettably, I encountered several instances where the service fell short, and the professionalism and courtesy of the workers were lacking. Specifically, I found their behavior disrespectful and discouraging, particularly their reluctance to offer solutions for the issue at hand.

A very poor service today as completely understaffed. Many customers waiting a long time. I have waited 1 hour 36 minutes before I was even seen. Total time in shop 2 hours 6 minutes. I won’t be returning and will be shipping a Saturn from now one.