MendIT in Cleckheaton | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I registered a Custom-Build PC model from Chillblast with MendIT as part of their 5 year warranty service that comes with PCs bought from Chillblast.
Once registered, organising a repair under warranty was a relatively simple & easy process.
MendIT organised a courier to collect my PC, and gave helpful instructions & clarification for correctly packaging my PC which was hassle-free as I’d kept my PC’s original packaging from when I originally bought it.

In regards to the claim on their website:
“We pick up your device by courier, or accredited engineers repair it and return it to you in 5 working days”, that was not the case in my experience.

My PC arrived at MendIT on the 3rd of May, and was returned to me on the 15th of June.

6 weeks, or 30 working days, later my PC returned which was a disappointing time to wait, but the six update emails throughout the weeks helped assuage concerns that the repair might’ve been forgotten about.

Once my repaired PC was returned, I booted it up and checked the hardware just as a matter of course

I found that MendIT Replaced a Solidigm P44 Pro 2TB SSD with a Crucial P3 2TB SSD, which is not a like-for-like repair or replacement, in fact the Crucial P3 is significantly worse than the Solidigm P44 Pro in all metrics.
The Crucial P3’s stated Sequential Read speed is 3.500 MB/s, and its Sequential Write speed is 3,000 MB/s
The Solidigm P44 Pro 2TB’s stated Sequential Read speed is 7,000 MB/s, and its Sequential Write speed is 4,700 MB/s
The Crucial P3 is a PCIe 3.0 SSD, whereas the Solidigm P44 Pro is a PCIe 4.0 SSD, they’re not even in the same class in terms of performance.

At no point was I informed that the original SSD would be replaced with anything other than the exact same make & model SSD, only that it had been replaced in the Customer Repair Note which reads:

“Motherboard, CPU, GPU and SSD replaced. Windows 11 reinstalled. System turns on and displays fine. System updated and tested successfully.”

The Motherboard is the same make & model as it was originally, as is the CPU, and GPU (imagine if a 4070 Ti was replaced with a 3090 and marked as “repaired”).

The Hardware changes & reinstallation of the OS have made it so that the Windows 11 operating system is now a non-activated version of Windows, which I -may- be able to sort out with Microsoft support, but that’s something I’ll have to address once the SSD issue is resolved.

This is an incredibly disappointing thing to have happened on a Custom PC warranty repair, a -Custom- PC where each part was chosen specifically for its performance by me, the customer, the person who paid good money for those parts.
I can only hope that it was an unfortunate oversight/ mistake on MendIT’s part resulting in the SSD being replaced with a considerably inferior one, but if I wasn’t diligent in double-checking the Hardware as soon as the PC was returned to me, this error would have slipped right past me, and many other less-diligent customers.

I have reached out to MendIT to rectify this situation, but as it is currently the weekend, I have yet to receive a response.

Their neglectful initial communication caused a very messed up, expensive waste of time. My laptop had an issue with the fan always being on full power, I suggested to them in an email that this may have been an accidental button combination but since there’s no user manual or symbols on the keyboard to indicate this only they could tell me this. They refused to answer questions about it over email and said I had to post it in. I live abroad and so since my essential work is on the laptop and there have been too many cross border issues with post, I had to go to a number of very expensive lengths including not having my laptop for weeks messing up my freelance work and taking multiple days off my dayjob to travel to the UK to retrieve my laptop. And in the end it turned out I was right from the start, all they had to do was press fn+1. Them pressing two buttons which they could have told me about over email has now cost me about PS200 and the worst journey of my life, not including the impact on my income

Can’t fault the service I received. The power unit on my PC died and, as it was still under warranty, I got in touch with MendIT regarding getting it fixed. They gave great guidance on how to package it properly when sending it to them, kept me informed at every stage, their website made it easy to see what was happening at their end and they delivered it back next day once it was sorted with a new PSU being the solution. I’m considering extending the warranty, depending on what they will be charging. The only problem I did have was that they only collect/drop off on weekdays and my work situation was such that this made it more difficult to get the repair sorted quickly. That said, they were very amenable to dropping off at a different address than the pickup one so I was able to arrange a much sooner return than I had expected as they were happy to deliver to my parents address where someone would be available to receive it. Overall, excellent and my PC is back working like new.