Metro T V in Gillingham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I visited metro TV to salvage a Harman Kardon go+play dock I had purchased In 2006 – the speaker foam had most likely disintegrated. It’s had a good run, it’s unique & I didn’t want to give it up and asked the guys to see what they could do. They agreed to take a look and take it from there. Received a call to say that it wasn’t really repairable as everything was glued together.

I found a fix online and emailed this over to see if it’s something they could do – my thought process is I’d rather try to get the fix then a new dock. It was agreed that I get the parts and Metro attempt the fix – we all agreed that the fix found online may take a considerable amount to time. I had said that there was no rush on the job.

Got an email that it was ready to collect about 7-8 weeks from when I first handed it in. I must stress that I was relaxed on time – there was probably around 2 – 3 weeks where I was busy and didn’t get back to metro.

I tested the dock when I arrived and tbh I wasn’t convinced as I heard a bit of a crackle but that was most likely down to the Bluetooth connection not being perfect. There was a bit of a disagreement that Metro explained that the agreement was to fix the foam on the speakers and if it didn’t work that was on me as I did ask them if they could salvage something that wasn’t really repairable. From my perspective why would I want to pay for the work when it wasn’t fully fixed? However I could see where Metro were coming from and settled the bill.

I’ve now been using my dock now for a few weeks and it’s spot on – I can’t fault any of the work. Metro even repaired an extra smaller foam piece inside the dock. The work isn’t guaranteed – which I understand why as it could go anytime with the age and my insistence on going ahead with the repair

Metro have been around for years and even my father used them (I’m now in my 40s). I’m hoping this gives a fair summary of what went on but ultimately I’m really happy and have the dock performing as it once was! Thank you.

When my TV stopped working I naturally phoned Metro TV for a solution. I did not want to crawl about the floor searching for cables and switches, so I asked for a home visit. The engineer came within two hours and quickly worked out what was wrong and got the TV working properly. Well done to all concerned. I recommend them highly.

If you want old school great customer service this is the company you are looking for . They have been to my elderly mother to sort out her TV on two different occasions for different reasons . Both times they have rectified the problem and repaired it in her home . Thank you for your experience and caring Customer Service.