Mobile Klinik Reparations Professionnelles de Telephones Intelligents – CF Carrefour Laval in laval | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Update 2 weeks later: screen cracked when my phone fell on the floor on its back, obviously because a screen that is lifting on the edges is weak. Decided to just repair it myself now that iFixit offers kits for the Pixel 7a. Found a piece of the old glass under the screen replacement they did, which explained the raised edges. Also found that when they “corrected” the initial issue I had with the gap, what they actually did was colour the top edge of my phone with sharpie so I couldn’t see the blue of the metal bezel. I can’t believe I paid almost $300 for this garbage. The repair I did myself today is perfect, the screen is flat with no gaps. How did “professionals” get this so wrong???
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I brought my phone for a repair today and I left pretty disappointed. I booked an appointment online but they seemed to not be aware of the appointment booking system. The lady who worked on my phone was very nice but seemingly not very knowledgeable. She quoted me the price for the wrong phone despite me correcting her, she said it would be ip67 water resistant again, she implied the phone was still under Google warranty and that’s why I must be there (due to the price). When I returned after the hour, she was gone on lunch so a different person returned my phone. The glass was not matching up with the bezel along the top edge. There was a gap of approximately 0.5mm (besides the speaker cut-out) and there were spots where I could see the glass was lofter and if I pressed it down it would stay for a few moments but then lift again. I asked him about the gaps and if it could be fixed. I was very apologetic, non-confrontational, polite… He agreed but said it would take more time. I left him to it, when I returned it was a bit better but not much. He brought my to an older man I can only assume is a manager who told me that the repair would not make it water-resistant and because I damaged the phone when the glass cracked, the Google warranty is void anyway, and that if I was unhappy with the screen he could take off the replacement screen and not charge me. Obviously I couldn’t leave without the screen after waiting two hours so I agreed to accept it and paid. Needless to say, I felt pretty dismissed and belittled and pressured to accept a very poor result for $270…

Very disappointed experience.

I recently had a very disappointing experience at this shop. While the staff are extremely sweet and polite, they seem inexperienced and not fully equipped for the job, particularly when handling Samsung Care services.

I specifically went in to have my phone backed up before a factory reset. Unfortunately, the backup did not happen as intended, resulting in the loss of all my data from February to June, despite my clear instructions and expectations.

As someone who has invested in Samsung Care, I was expecting a higher standard of service, especially since this shop came recommended as a Samsung center. I hope the management will take steps to ensure better training and support for their staff to prevent such issues in the future.

Super disappointed in the service. I moved to Laval so I was not able to go to my regular Mobile Klinik in St-Bruno. I arrived, one girl was busy with a client, while another was on his phone. He saw us but did not offer to help. I wasn’t sure where I had to wait, so eventually the lady pointed to the other guy, saying he can serve me. He looked like he didn’t want to be bothered at all, no smile, no hello, nothing. I asked for a screen protector for my new phone and he just said he doesn’t have any. So I left and got a screen protector and better service elsewhere. I don’t recommend.