Mobile Klinik Reparations Professionnelles de Telephones Intelligents – Les Promenades, Gatineau, QC in gatineau | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Went in to get my phone screen repaired. A very small simple repair. I was immediately given a spiel about getting a new phone with the store (though I assume the service people are told to do this, it was still annoying).

Was told they could fix it, but didn’t have the piece available, which is fine. They took our information and told us it could take 2-3 days to get the piece. We asked if they provided loaner phones, but were ignored each time we asked. The guy seemed to just want to get our info and be done with it.

I waited until 4 days after with no contact from the store, so my partner called to see if the piece came. The number listed is a 1-866 number so we did not get the store directly. The customer service agent told us that we weren’t in the system at all, and asked if we got a file number, which we didn’t, so we had no idea if the piece came. I ended up going to UbreakIFix and had the phone repaired in less than a day (even though they also did not have the piece).

Still haven’t received any call from this store, so I’m sure the service person just didn’t actually take our information. Won’t be going here again for any repairs.

I came here to get the screen of my iPhone replaced. Not knowing how long it took to do so, I stupidly asked “how long till it’s done?” I suggested an hour and he told me “more like two”. I run other errands and when I come back he looks up from his phone tells me that I still have 18 minutes left before it’s done. He has no work in front of him and this coworker wasn’t doing much more. I come back and it’s finally done. Both employees were barely acceptable in their customer service as they both mumbled their way through the interaction and had earphones on while talking. I asked another vendor in the mall and he told me he could have done it in a quarter of the time they did.

It’s safe to say I will never return to this business and will tell anyone I know to stay far away as well. I can understand that they might have been busy but the lack of care for the customers and the lack of professionalism in their manner.

If you want a quick fix stay far away. As for the repair, it’s fine but the screen is definitely thicker than the Apple manufactured one (which isn’t really a problem for me)

Went to this location a week ago to have a look at my broken Samsung phone. Very friendly customer service. They sent an estimate right away by Email and then said they would call me once the replacement battery comes in. Have not heard back. Called yesterday, left a message, sent an Email. Absolutely no reply. Now going to Rideau Centre instead where they have the battery and can deal with the issue within an hour.