Mobile Squad in spruce grove | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Came here to get a simple screen repair/replacement and was told they’d have my phone out the same day and would call me when it was completed, then I was brought on a wild goose chase of “oh I’m sorry we didn’t actually have the part we needed to repair your phone, please come back tomorrow”.

This then leads to subpar and downright criminal negligence, leaving my phone in a worse off state than what I originally left it in to be repaired in the first place!

All of this then takes me over the course of nearly a week to finally get a “FIXED” phone that can’t even charge anymore, making the repair completely USELESS and wasting a great sum of both my time and money that would have better been spent going anywhere but here!!!

To put it simply, DO NOT, I REPEAT DO NOT EVER consider using this “repair shop” it’ll leave you with a destroyed device and a burning whole in your wallet.

As a final warning, trust nothing of what is given to you before the “technician” gets there after 3:30 and get all the info you can out of them in what they have in stock and just how long it’ll truthfully take. Otherwise, you may be out of your phone, and all the important data you may have on it.

A side note as well, any shop that has their technicians actively look up Youtube videos on how to fix your phone WHILE YOU WATCH THEM are not “Professionals” this location ought to be sued for false advertising…

Edit: For the owner who responded I wish this review was fake as you so call it, however I cannot make up such an elaborate story of events this ridiculously moronic.

Secondly for the owner of the business I cannot condone such illiteracy and the down right unprofessional response and by proxy take this response seriously in the slightest…

Finally I’d call your store but last I checked my phone was destroyed by your staff and $300 (minimum) was burned from my wallet, so I’d really rather not as I doubt a meaningful conversation could even occur.

Good day to you sir.

Completely unacceptable. In Spruce Grove from out of province and broke my Pixel 7 Pro screen. Brought it in to Mobile Squad on Sunday and they replaced the screen for $340. When I came to pick it up they informed me that the couldn’t get the thumbprint sensor to work and that they had ordered another replacement screen and asked me to come back Tuesday. When I arrived at 10:15 Tuesday morning the employee was locking the door to “go get a coffee” but let me in. I left my phone with him and he said it would be ready in an hour. He called me 30 minutes later and said the part wasn’t actually there yet and to come back in the afternoon. When I came back at 4:00 he informed me the second new screen was also defective and that I’d need to come back a third time. When I told him that wasn’t possible because I was leaving the province he called his boss and put me on the phone with him. Eventually was able to get a $100 refund from them. Upon inspecting my phone they’ve completely factory reset the phone without backing anything up. When I confronted the employee he said it was like that when I dropped it off.

Avoid these clowns at all costs.

This place was amazing. I broke my S22+ screen and needed it replaced. While he was replacing the screen the back of the phone, which is glass, broke. I always have my phone in a case, I never look at the back, I honestly wouldn’t of known if he didn’t tell me. He told me he broke the back, that he had ordered a new one and he’d replace it. A week or so later I noticed my front facing camera wasn’t working too, it did before he fixed the screen. So when I took it in to get the back glass replaced I told him about the camera, he ordered a new one and replaced that too. He never charged me a thing for camera or the back glass, and I know he broke them replacing the screen so I shouldn’t of been charged, but I guarantee most places would try to charge you something, or deny they broke the camera, some hassle. He was honest and fixed everything, I really appreciate that.