About Mobile TechZone UK LTD:
Our main services are Mobile phone repair shop and we are Located at 476-478 High Rd, Bruce Grove, London N17 9JF, United Kingdom
Repair Services offered :
Mobile phone repair shop, Stationery store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
When first attending the present customer assistant was holding my phone and talking to me, then started talking to two other male customers while talking to me. This was highly sexist and disrespectful, and the way many men treat femme customers.
When I picked up the ‘repaired’ phone, the phone was broken – the front and back screen were completely unstuck on the side of the phone they tried to fix it and gave it back to me still broken without a single word/any admittance of fault. This was shocking as they could have at least mentioned that they were unable to complete the service – it’s only reasonable to conclude that either they did not have the skill to notice that they had not completed the service, or that they did notice, but were banking on the customer not noticing.
On the final attendance an extremely sexist customer assistant shouted at me in front of the shop when I asked why the phone wasn’t restored to it’s original condition/was still broken (which is what I asked for and what was agreed to by the business when the payment was taken).
He then proceeded to explain that ‘no phone repair will be able to restore a phone to it’s original condition’, and that ‘this is the level of service for the cheap price offered’. My response to this was:
a) this is dishonest as restoring the phone to it’s original condition was the ORIGINAL agreement, if this was not possible and Mobile Techzone knew this, then the company were lying when they took payment,
b) I have had phone repairs many times in my life and on every single occasion the relevant serviceman was able to actually stick the front and back screens together – this current service was clearly done without adequate skill in the hope that the customer wouldn’t notice or complain,
c) I had visited 4 other phone shops who also provided the same cost, so the ‘cheap price’ is an absolute abomination of a lie.
I will now have to pay at least a further PS230 to get the phone fixed by my rental company, making my expenses PS460.
They will inevitably reply to this message offering to resolve this, HOWEVER they have been completely ignoring me for TWO WEEKS:
– They have completely refused any refund – aside from on condition of removing the screen they provided me with – which would leave me at a LOSS as they disposed of my original screen and would happily leave me with just the internal hardware of the phone i.e., worse off than I started
– They have completely ignored any request for information such as if they have a formal complaints service, or if they are a member of any trade association or alternative dispute resolution scheme
– After asking for the refund, the glass piece covering my camera from the repair they carried out, fell off and shattered.
Absolutely dreadful, unskilled service, unprofessional, sexist, repulsive customer service and complete lack of responsibility or accountability for services that they were not able to carry out with adequate skill.
The only option is to take this to court which many people do not have the funds or time to do, and I have already wasted so much time having to deal with such sexist and repugnant people, it would be extremely distressing to have to pursue this further. This is highly disappointing as this is exactly how companies such as this deal with their customers, by banking on them not being able to afford to follow up the case and just go away.
I could not recommend this company under any circumstance, they are exploitative, unskilled, dishonest, irresponsible and misogynistic.
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