O2 Shop Bury St Edmunds in Bury St Edmunds | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Poor and untrutworthy service.

After having issues by was of not receiving a promotional item that should have been supplied with a phone purchase, i’ve had to attend the branch numerous times (upwards of 6) to try and resolve accompanied by numerous phone calls to the store which are usually ended with a promise of a call back which very rarely happens. Each and every time i get told a different story with staff constanly disputing other members of staff/managers versions of events accompanied by snide remarks against each other. It’s genuinely the worst service i’ve ever received from a phone company and from an instore perspective it’s been the most unproffesional back stabbing atmosphere i’ve ever witnessed. This store needs looking Into. In addition the Advertising Standards Authority will need to be notified with relation to a promotional offer O2 are simply not fulfilling.

Still no further forward almost 5 months on from purchase.

Avoid.

Came in to ask if my phone would work in America, as I’m travelling there soon. We were greeted by Lauren, who was so friendly, polite and extremely knowledgeable, with a great positive attitude. Turns out my phone was only covered for use in Europe, but she instantly knew exactly what to do and offered me a quick solution. It was honestly so refreshing to receive some excellent customer service, as in other shops that day I had been served by rude, gloomy people. Thank you for resolving my problem so fast and making my day a bit brighter 🙂

Thanks to Brad today when I quickly popped into the Bury St Edmunds 02 store he was able to fix a technical problem with my phone in a very helpful and friendly manner. A couple of years ago with different staff I had a much worse experience at the same shop and I vowed I never step foot into that shop again but I’m glad I did today and I was very glad not to see the member of staff who worked there the last time and who was so rude to my wife. Thanks again Brad.