O2 Shop Exeter in Exeter | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Only went in the branch to sort out my tariff…was seen by a manager who booked me in a slot to see a member of staff and was told to wait for 20 minutes til I received a text to say come into the branch…Well I wasn’t booked in and went back to the shop and told the manager I never got my message and he just rudely brushed it aside…was then seen by another customer services advisor who sorted my needs…But that advisor was so rude and I wasn’t happy with the service…Afterwards I decided to write a email complaint to o2…and then nothing!!!No call back no text/email Nothing!!! Been with o2 a while now but I feel customer services in this branch was a let down and o2 should contact their customers if incidents like this happen..one unhappy customer.

Poor service, the guy who sold me the iPhone 15 didn’t start the transfer between old and new phone so had to take the iPhone home and when I got it back realised it doesn’t have the charging adaptor in the box! Would have thought you’d know this and sell the adaptor separately. So got my new phone and no way to do the transfer that should have already been done.

Chloe, the representative who served me, went over and above to help me with a problem on my device. As it couldn’t be resolved even by 02, due to a build problem, she helped me buy a new phone. No pushing me, but answering my questions on devices and helped me make a good purchase, plus a better and cheaper package. Very highly recommended.