O2 Shop Haywards Heath in Haywards Heath | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I’ve just recently got a new phone and as always I was planning to pop in here and buy it to get some advice, help setting it up and sort out my contract but I got my previous phone quite a while ago and I suddenly remembered that when I got that phone from here they made no effort whatsoever to help me actually set up the phone (I had real issues getting even the SIM card in!) it was so frustrating after they’d been so helpful with sorting the contract etc for me they didn’t help with the actual device – help that someone like me who knows nothing about technology and is disabled could really need. I thought that was pretty bad for a big company like o2. So when I got my new phone this time my brother got it for me online and set it all up for me – I shouldn’t have to feel I have to ask family for help if I need assistance in store then assistance should be provided. You charge a lot for phones now the least you can do is make sure customers are happy to set it up and work it.

Dropped into the store late on a Saturday wanting to pay a bill to close down a data contract. Store team were super friendly + helpful and got my issue resolved quickly, despite being ready to close up for the day.

After heaps of frustration going in circles with automated phone + online chatbots, it was a relief to speak to a lovely customer service team who were willing and able to help.

Been with O2 for years and it’s disappointing that ‘customer service’ is now automated channels, which are incapable of handling anything challenging or unexpected. Meanwhile you’ve got great in-store human teams who are encouraged to push existing customers into self-serve support channels rather than offer in person advice. It’s not a great customer experience.

Do better O2 + thank you HH store O2 team.

Not too sure what this recent review about racism was about? What a load of rubbish. I have bought multiple things from this store, and Billy was the one who served me too. He helped me get a brand new phone and contract, also helped me trade in and get a new phone with the old one giving a great discount. They were all very friendly and I would highly recommend this store. All the staff were very friendly and helpful.