Onsite Computer Services in quinte west | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I am the owner of a small firm with 20+ employees and all but 3 work from home. To accomplish this our computer system is complex and it must be secure and dependable. After experiencing many setbacks and poor excuses from the big city company that designed and installed our network I decided to try Onsite because they were a local company. Being a little sceptical about a small town computer shop I was surprised to find that their knowledge and expertise in networking, servers, virtual desktops and pc’s matched or exceeded that of the big city companies. In fact Onsite identified issues with the original setup of our network that presented security and operational issues.

The big bonus when dealing with Onsite is the service they provide. Whenever I contact Onsite they immediately address and correct my concern. This is important to me because my business does not function when my computer system is down. Many times the staff at Onsite has provided direction resulting in me fixing the problem without incurring the cost of a service call. I find that Onsite has very competitive pricing for service, parts and systems. Onsite has worked to my schedule when we have to shut down the computer system for maintenance, updates, etc., minimizing my business downtime. I would highly recommend Onsite to anyone that depends on computers to make their business run.

Absolutely horrible attitude towards customers. Attempted to purchase a part for a downed business pc. Walked in the door and was greeted by a grunt an what do you need. I asked about the required PC power supply and was abruptly told no. We don’t sell parts over the counter. Bring is your PC and we will fix it for you.

Why is your door unlocked if you don’t want walk in customers? Why don’t you post a sign on your door stating “Repairs Only”

I couldn’t imagine having Onsite looking after my network. Can’t imagine how they would look after emergency breakdowns when they clearly don’t understand customer service.

I can not begin to describe the negative tone and lack of attention. It was quickly apparent that I was not a welcome customer because I just wanted to purchase a part. The fact that I would have been willing grossly over pay for the part to save the time and expense of driving to Oshawa didn’t matter. Instead I went out of town and got what I needed.

Not good business Onsite.

I can’t say enough good things about Onsite Computer Services and especially their staff member Corey. Corey was extremely helpful in trying to rectify my problem with my HP printer(which I returned as malfunctioning) and the set up with my new printer. He was extremely patient with me and was able to set up the printer to suit all of our needs. He is a very knowledgeable, extremely pleasant and patient.