Pak Fountain Gate Phone Repair and Accessories in Narre Warren South | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Had an unfortunate experience at this service center. On the 11th of January my partner and I brought in my iPhone 11 for a screen replacement. It is important to note that my device had not undergone any prior modifications or alterations.

Upon arriving at the service centre, I explicitly expressed my preference for an original Apple screen, which was documented and acknowledged through our signed agreement on the invoice sheet. This document has been attached. I was informed that the replacement would take approximately one hour. Unfortunately, upon returning 45 minutes later, there was no staff available at the front desk.
After an additional hour and a half of waiting, I was finally approached by the individual handling my phone, identified as Adam, who then stated that he had installed a cheaper, non-Apple screen. This was contrary to our initial agreement and a clear deviation from the service standard.
Moreover, Adam mentioned that the service center did not have the Apple screen in stock. My concern is why this was not verified before I left the premises, considering the documented agreement and the specific request for an Apple screen.
Regrettably, Adam’s response to my dissatisfaction was dismissive, and he declined further service, insisting on full payment. Additionally, there was an attempt to take back the receipt issued earlier. This unwarranted behavior compounded the frustration caused by the substantial wait and the imposition of an unexpected return visit the following week for a proper replacement.

The lack of professionalism was further evident during Adam’s lunch break, during which he left another client’s phone unattended on the desk, accessible to anyone. Cabinets were also left open, allowing free access to phone cases. This raises concerns about the security and privacy protocols in place at your service center.

In an attempt to address the situation during the wait, I called both phone numbers provided on the receipt and business cards. However, both calls were declined, adding to the overall dissatisfaction with the service experience.

This entire ordeal has left me deeply disappointed with the level of service provided by your establishment. The conduct of the employee, Adam, was not only unprofessional but also raised questions about the integrity of the service center’s operations.
I implore you to investigate this matter thoroughly and take appropriate action to rectify the situation. I invested $129 in good faith for a service that was not only subpar but also resulted in a non-compliant replacement screen.

Spoke to them about battery replacement on s9+ they assured me it was an original Samsung battery, as mine was no good it would go flat quickly and it said in diagnostics battery was only 3500ah and weak. As they said it was Samsung original battery I said yes and paid $120. An hour later I pick up the phone walk out and the battery is still draining fast, I ran diagnostics and it said exactly the same as before battery only 3500ah and battery weak. I took it back and said it’s no good, they said I could get the old one put back in, but use it for a few days run the battery down a few times then charge and bring it back if it is no good. I did that and brought it back only for them to say the old battery is not here, and to bring it back Wednesday as the battery will be here then. My partner took it back today and has been waiting hours for this to be done, they said sorry its busy at the moment. So terrible service, also not telling me that the battery was a cheap Chinese battery. If it was a Samsung original battery it would have recognised it as such and wouldn’t be coming up weak battery..

10/10 5 STARS!!! A Huge Thank you to Alex and Aaron at Pak phone repairs level 2 near target… for helping me fix my phone screen new case and screen protection all in 2 hours with great prices almost 90$ cheaper than anywhere else in fountain gate, and my phone is working great and never looked so well protected.
I will post if I have any faults, but otherwise im very happy with the service. Thanks again guys keep up the great work