PC Direct UK in Bramhall | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Poor service
I purchased a charger which specifically needed to be 15v output. The charger was described as 15v on the website so I purchased it. When delivered, it turned out to be 12v.

I contacted them to let them know the wrong item was sent only to be told there was a mistake in the product description. They said to open a returns case in my account and that “Unfortunately customer has to bear the return postage.”

I am not willing to pay to return a product which I did not order, I have offered them the chance to replace it with the item I purchased, collect the item for a refund or offer a free returns method. Unfortunately after this last email they did not respond so I have sent formal notification and given them 7 days to respond otherwise I will have open a papal case.

I am not happy it has to come this far but as an online seller myself, I do not expect customers to pay for a mistake done by the company.

I order a case last week and in my account its still processing i called them lot of time and a guy from there told me they already send my collet and gave me a traking no which i guess its not from my order because when i check that traking number its telling me its already delivered and when I’m trying to put my poscode to see more about my delivery its not working, its something wrong.. i didnt receive anithing even mail or message from evri telling me its delivered or something.
And now they don’t pick up the phone!
I don’t recommend to buy from them !!!
Scam!!!

These guys are fab, had an issue with my laptop that I have never come across before, I explained what was happening and left it with them, three days later they had diagnosed the problem and went the extra mile to sort it, works like new again. Can’t recommend them enough if you need advice or technical issues solving, prices very reasonable and extremely helpful, I shall be returning for anymore advice or difficulties I may have with my laptop or PC’s. Thank you very much lads!