PC Mac Doctors in Isleworth | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I experienced extremely poor service from PC Mac Doctors in Richmond, will be reporting the business and feel compelled to share my experience. Over a month ago, I brought my PC to their facility to be repaired due to liquid damage. Despite being promised a one-week turnaround time, my PC was not fixed within that period. After waiting for over a month, I finally received my PC back, only to find that it was returned to me faulty.

Specifically, my PC no longer detects any wifi networks, rendering it virtually unusable for its intended purpose. While PC Mac Doctors provided a wifi adapter as a temporary solution, the computer itself is still malfunctioning. It frequently shuts down unexpectedly and refuses to power on without a manual restart, resulting in data loss unless preemptively saved.

When I contacted PC Mac Doctors to address these issues, the owner responded with hostility and unprofessionalism, suggesting that I should be grateful for the complimentary wifi adapter and additional small repairs they performed “for free.”

I strongly advise against using PC Mac Doctors’ services based on my experience. The level of stress and dissatisfaction caused by their incompetence is beyond belief.

I’ve been a client for years, and the service provided by Danny and the team has always been spectacular, speedy and thorough. I have come here to address a variety of complex tech issues, be it for PC, iPhone or loudspeakers, including international software and other unorthodox queries, and Danny has always been able to get to the bottom of the problem and solve it. It is also worth noting that the team always answers the phone (remarkable in this day and age), and the shop is open and closed as advertised. All agreed timescales are always honoured, and I feel like I can come here with any sort of question, no matter how tricky. Onwards and upwards.

Fantastic experience with PC Mac Doctors. Unfortunately a pair of AirPods Maxes were very broken, brought them in and the team worked tirelessly to ensure they were fixed. This included them trying multiple times to fix the headphones to ensure that they would be back in working order even when it seemed they might not be fixable. Huge thanks to the team for their resilience and perseverance, especially Peter!