About PC Mac Doctors:
Our main services are Computer repair service and we are Located at 164 High St, Teddington TW11 8HU, United Kingdom
Repair Services offered :
Computer repair service
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
gave this place my phone for a simple screen repair job and it took then A MONTH to tell me they hadn’t used the right screen and wanted an extra 50 quid on top of over a hundred pounds I’d already paid, to order in the correct screen. He refused to give me any discount for the time and bad customer service or even just forgo the new extra charge and just honour the origional deal for the repair.
So I got a refund and took my broken phone to a place nearby in Kingston and they repaired it easily within 2 days at a lot cheaper then this place where charging.
Not only was it a rip off but the customer service was AWFUL, I kept having to ring up or come in to get updates despite requesting that they ring me either way to let me know what’s going on regardless of success on the repair. They were incredibly slow and a month to wait for a simple screen replacement is ridiculous.
They wasted a month of my time and I will be warning everyone I know to stay away from them.
The main staff member who seems to run the shop also became rather rude when I asked for the original price to be honoured and then even ruder when I decided I would like a refund.
STAY AWAY FROM THIS PLACE
Initially replaced a broken screen on an iPhone 13.
Reported new screen was getting hot and battery life was massively impacted within about a week. No recommendation offered and no action taken.
One week later the screen cracks and dies completely.
They offered to try getting replacement from the supplier, but as screen cracked may be an issue.
In the following week I received no proactive updates.
It all ends with me having to demand my phone back as the only offered solution was to throw more good money at them for a new screen which I was not prepared to do.
It seems these guys are OK when it works, but have never had any lessons in Customer Service / Loyalty…
In the end I took it to ismash in Kingston and was up and running within the hour!
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