About Phone & Vape Extras:
Our main services are Cell phone store and we are Located at 89 Pinstone St, Sheffield City Centre, Sheffield S1 2HJ, United Kingdom
Repair Services offered :
Cell phone store, Cell phone accessory store, Mobile phone repair shop, Second hand store, Vaporizer store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Broke my phone while replacing screen and denied it was their fault!
AVOID THIS SHOP AT ALL COSTS! They charged me the extortionate price of PS85 to replace an iPhone screen then it came back with a broken home button. They denied that the damage was anything to do with them and insisted that it had to have been broken when I brought it in. The staff were extremely rude; the woman denied that the technician was in the shop despite the fact I could see him sat there hiding round the corner avoiding the awkward conversation about how he had broken my phone. She also told me about their ridiculous ‘no money back’ policy which I had been given no mention of before. Not once did I receive an apology of any kind, just pure denial even after I showed them several accounts online which all said how easy it is to damage the home button and finger print scanner when changing the screen.
Some of my personal accounts have also been hacked since I left my phone unlocked and open in this shop although I cannot be sure if this is related.
AVOID THIS SHOP AT ALL COSTS! They charged me the extortionate price of PS85 to replace an iPhone screen then it came back with a broken home button. They denied that the damage was anything to do with them and insisted that it had to have been broken when I brought it in. The staff were extremely rude; the woman denied that the technician was in the shop despite the fact I could see him sat there hiding round the corner avoiding the awkward conversation about how he had broken my phone. She also told me about their ridiculous ‘no money back’ policy which I had been given no mention of before. Not once did I receive an apology of any kind, just pure denial even after I showed them several accounts online which all said how easy it is to damage the home button and finger print scanner when changing the screen.
Some of my personal accounts have also been hacked since I left my phone unlocked and open in this shop although I cannot be sure if this is related.
Avoid, I recently took my phone here for screen repair. I was advised it would be ready either the end of day or morning after and I would get a call. I heard nothing so was calling all day – no answer. I eventually got through one hour before the store was due to close and was told that it would be ready by the morning , I got confirmation they opened Sundays from 12pm. I have arrived at store today, only for it to be closed and no answer on the phone! This is extremely unprofessional especially when they could have called me out of courtesy to advise they wouldn’t be open. Further more they have my handset , PS100 deposit and I have no idea what’s happening. I have wasted a journey that could have been avoided if he could have simply picked up the phone as customer service. Avoid!
I went in asking for advise and new battery for my MBL the guy found and fitted one, I paid around PS60.00 with the extras he said I needed for it to work. Only to find out later NOTHING worked I went back for a FULL refund, but they wouldn’t give due to a policy he NEVER told me about – even though I was originally trusting his so called knowledge. With the only offer of a voucher for the same amount I was forced to get UNWANTED / UNNEEDED items as I DO NOT LIVE in Sheffield. This guy is a total rip off and I strongly advise everyone NEVER to use this company / shop.
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