About PLANET’INFO (Atelier / Magasin):
Our main services are Computer store and we are Located at 18 Pl. Jean Jaures, 50100 Cherbourg-en-Cotentin, France
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
My iPhone 7 battery needed replacing so I took it to Planet Info and paid EUR49 for them to supply and fit a new battery.
The next day I noticed there was a bright white spot on the screen. I googled this and it seems it’s caused by a silver box being replaced incorrectly during the battery change.
I phoned the shop and they said to go back to them. I took it back that afternoon, a 90km round trip. They saw the problem and said it would be ready in an hour.
When I returned they said it had only 3 screws inside rather than 4 and that was causing the problem. The white light had not been there before the battery change so why now? I bought the phone new and it has never been opened before.
Why couldn’t they add a screw if they believed that to be the problem? It seems they don’t have any Apple screws even though they do Apple repairs.
The problem was obviously caused by something done incorrectly during the battery change. Did they lose the screw or was that the real problem anyway?
Their attitude was that it is my problem, they just shrugged their shoulders and said there was nothing they could do even though they caused the problem.
What an attitude, what awful customer service.
The next day I noticed there was a bright white spot on the screen. I googled this and it seems it’s caused by a silver box being replaced incorrectly during the battery change.
I phoned the shop and they said to go back to them. I took it back that afternoon, a 90km round trip. They saw the problem and said it would be ready in an hour.
When I returned they said it had only 3 screws inside rather than 4 and that was causing the problem. The white light had not been there before the battery change so why now? I bought the phone new and it has never been opened before.
Why couldn’t they add a screw if they believed that to be the problem? It seems they don’t have any Apple screws even though they do Apple repairs.
The problem was obviously caused by something done incorrectly during the battery change. Did they lose the screw or was that the real problem anyway?
Their attitude was that it is my problem, they just shrugged their shoulders and said there was nothing they could do even though they caused the problem.
What an attitude, what awful customer service.
Super equipe !!! Rien a dire
Cle USB completement tordue, ils ont reussi a tout me recuperer alors que nombreuses personnes me disaient que ce serait impossible vu l’etat
Et pied casse de PC introuvable en piece detache, incroyable ils l’ont remis debout avec ecran de 7kg.
Merci a mon chien de 40 kg pour les degats, super derapage
Cle USB completement tordue, ils ont reussi a tout me recuperer alors que nombreuses personnes me disaient que ce serait impossible vu l’etat
Et pied casse de PC introuvable en piece detache, incroyable ils l’ont remis debout avec ecran de 7kg.
Merci a mon chien de 40 kg pour les degats, super derapage
Ordinateur mis en depannage pour un probleme d’ecran noir. La panne, malgre plusieurs interventions et remplacement de materiels ne sera pas identifie precisement et donc ne sera pas resolue. Apres un suivi telephonique assurer par le gerant, nous avons un geste commercial pour les pieces avec un remboursement.
Have you been a client at PLANET’INFO (Atelier / Magasin), take a moment and rate their services below :