Pocket Geek Tech Repair Solihull in Solihull | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

If 0 stars was possible it would be 0. First and foremost, contact was not even initiated with me following acceptance of the claim, I had to call the branch myself on 6/1/24.
My conversation on the phone with sajid was that he thought the issue was the camera module which needed replacement and he would order this and also a back white cover. Bear in mind I purchased this phone in August just gone, it was in immaculate condition. We agreed that they weren’t available on that day but he would order the parts so that they’d be in for the following friday,12/1/24. I attended on 12/1 to be told the part still hasn’t arrived but they can do a diagnostic on the phone and it would be ready within the next two hours. The technician came from the back and said it doesn’t even need diagnosing, as he just knew it’s the camera. I still insisted that they diagnose it, which I know they didn’t. As I went twice to the store before they told me they’ve ordered the faulty part and the phone had been on the same spot on the table in bubblewrap the whole time. They explained that the part would arrive on Monday, they would fix it and call me. I called during the weekend to confirm and was told the same. I then called on Monday afternoon to check and was told by a gentleman to stop calling as the deliveries come on Tuesday, and it would be repaired and I’d be called, which I found quite rude as they couldnt follow through with promises and didnt want to keep sounding silly.

Today, I was called to collect the phone and when it’s been collected and I’ve come to look at it, it is in disgusting condition. They have replaced the back but I can’t see at least 8 new black marks under and around the back case that weren’t there before. My phone is in a worse condition than i gave it. The level of quality to which the repair has been done is very low. I can even see where the device was pryed. I have taken photographs of this. The camera itself works however the bottom camera has residue inside it! I did not expect such terrible quality from assurant group. There is black marks which makes it look almost as if the back wasn’t even replaced. I am very disappointed by this. I am sure by policy there is going to be photographs taken of my device before and after and you are welcome to compare these to see that there were no such marks around the back casing or pry tool holes around the camera prior to the repair. A phone that only had a small Crack on the back casing, now has disgusting black marks all around it.

Very bad treatment and their prices are very expensive. I bought a phone and asked him about the price. When I saw the phone was expensive and used, I immediately asked him to take the phone back and get the money back. He told me it was not permissible. He also agreed to exchange it for a new phone. Then I asked him to look for a 128 GB phone. He said he only had 32 GB. I refused, but he told me that he could not help me and that I could not return the money to me, and he left me and went inside. He left me with another person, Samsung A04 phone, 32 GB, PS130 ,. I searched for the price based on his request. He told me to search and you will see the price. It is expensive. I trusted his words, but I was shocked when I found the price ranged between… 75 to 90. It is very, very unfortunate and I was treated very badly. I am not happy. But I left the matter to God

Has to be one of the worst customer experiences I’ve had in my entire life, first of all they lied to me on multiple occasions about the repairs they were doing on my phone, they also told me my phone would be fixed within 24 hours… it was 5 days. They’ve replaced the parts with faulty parts so it may not have been fixed. They’re yet to show me proof of where they for the parts or anything they did to the phone. And they hardly gave me any information in the first place I had to continuously ask for information. If the company is reading this, I am not satisfied and this is not over, I will be taking this further.