Repair Network in Watford | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

It has taken me a couple of weeks to calm down enough to write this review.
It took over 6 weeks to get a fridge freezer repaired through total incompetence.
After spending PS300.00 for a guaranteed repair including parts we had issues from day 1.
Engineer 1 turned up eventually some two weeks after out call a payment. Diagnosed the fault and needed a part.
Engineer 2 turned up only after I phoned and asked what was happening as the company thought it had been fixed. He came out without parts and said he was only there to diagnose the problem. His diagnostics differed from engineer 1 and duly ordered the part or so I thought.
I chased up things after a couple of days and was told the part had not been ordered as we now had to pay another PS275.00 for the new part as we have exhausted our original agreement value.
We paid this amount under duress but thought it would be worth it.
Engineer 3 turns up with the part which turned out to be wrong. We are now PS500.00 worse off and still no fridge freezer after 6 weeks.
Engineer 3 said he knows the problem and has the part in the van. He took pity on us and replaced said part and all was well. The past cost PS20.00 not PS191.00 for the part they incorrectly ordered. Just as a side issue we explained to the company the fridge freezer was it my mother-in-law’s house who’s immobile due to an accident and this is apparently a priority service.
In short this company is rubbish , they have no organisation and according to the engineers that turned up do not directly employ engineers. All work is subcontracted.
I have missed out many phone calls we made between visits which if we had not made would have probably resulted in the fridge still not working.
We did get PS100.00 back after we kicked off but it’s still poor value and disgusting service.
I am sure we will get the usual response that they seem to give on here but my advice is go somewhere else this company is poor at best.

There were a couple of issues, one of which was the amount of time it took for an engineer to resolve the issue which was circa 2-weeks, despite the owner being elderly; the other of which was that parts used on the first visit that didn’t resolve the problem, and to this date I’m not convinced they were required, however the upshot was that it took the cost over and above what was covered by the initial charge, thus incurring a subsequent bill in order to get the oven back up and running. What should have happened is that the initial part taken out should have been refitted, given that it didn’t cure the problem. Then by process of elimination on the second visit we could have been confident that all the parts used were actually required. The fault was that when opening the oven door irrespective of whether it was on or not it tripped the fuse in the consumer unit. With my limited knowledge that could only point to the internal light or switch on the door. If I remember rightly on the first visit the heating element was swapped out?

I am a domestic appliance engineer and I have been doing jobs for Repair Network for a while, until they stopped paying my invoices. In total there are 17 unpaid invoices since last 3 months. Tried to call them, but a message says to email them, and I try emailing but no one replies back.

Avoid this company completely as they don’t have their own engineers and rely on other companies to do job for them and they charge you a lot of money, when you can come directly to us for lower prices.

I am a one man self employed and rely on the amount coming in to survive. Shame on Repair Network that they don’t even have courtesy to email or call me to explain.

They are getting a Small Claims Court letter now.