About SATURN:
Our main services are Electronics store and we are Located at Ludwigspl. 6, 64283 Darmstadt, Germany
Repair Services offered :
Electronics store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Hugely disappointed with this Saturn branch. I ordered a watch online with the option to fetch my order from this branch. First of all, the woman told me that my order is cancelled, however as they have the same item in the store – I can get it from the store instead… I was already unhappy as I was getting some cashback and some payback points, but I thought ok, they want to sell the items from their local store. Next I was shocked when she brought my item amd the package was OPEN! Like the seal was broken and it was obvious that the item was not new!!! When I mentioned this she said oh you can try it and if it works just take it… I mean are you crazy? I was buying a gift… How do you imagine I would gift an open watch? This was really very disappointing, not only I didn’t get my cashback but also they tried to sell an already used item as a new one… Never ever order anything on this branch. Just avoid it.
05.10.2023, 14:16pm
I was just there and the cashier with the makeup was very rude. I confronted her about why she was acting rude, and she replied that she’s sad that her grandmother died. I said sorry and left. I highly doubt that her grandmother died, but at least she admitted that she’s not acting professional.
I was just there and the cashier with the makeup was very rude. I confronted her about why she was acting rude, and she replied that she’s sad that her grandmother died. I said sorry and left. I highly doubt that her grandmother died, but at least she admitted that she’s not acting professional.
From what I read in the review, the manager of the place is not doing a good job. Because this is what happens when you either don’t hire qualified people, but instead hire people for other reasons or when you don’t regularly check up on your employees.
Next time such a thing happens, someone is going to get fired &/or sued.
Poorest customer service you can ever find. Severely understaffed, Media market is way too good when you compare it to these people. THERE is only two people who service 30 customers and be prepared to wait for hours just to know if a phone is available and finally after that pointing in one direction to another guy who has another 5 people on line… I can only pity on old people who just can’t wait that long and leaving the store in vain. In a world where everything is fast and customer service is very important, these customer service of the employees are totally outdated …Had no issues with the devices so far though.
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