Smartphoneklinik Munchen Stachus in Munich | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Don’t we all love those 5 star/1 review reviewer’s? I wouldn’t recommend this place to anyone.

./update: after 3rd unsuccessful attempt to fix the display over the adventurous time of 7 weeks, we withdrew from the contract and they assembled to phone back to the “original state” when it was first brought in.

I’ve decided to attempt to repair it by myself including the acquisition of the spare parts from original vendor.
you can see their “4th aka withdraw-from-contract” work in the pictures.
highlights here are: missing (=cut out) NFC chip – to make room for more glue (and a missing screw)
no matter how much they tried to “sabotage” a 5th repair attempt – it failed, in the end i was able to fix the original defect by changing the display unit.

apart from the pure technical facts, we have received false promises
such as:
“it’s done, in 0-2 days at time X” – in our case: you arrive at time X + 2 hours and you still have to wait for 45 minutes.
“we call you when the display is there” – in our case they never called
“we use original spare parts” – in our case: no original spare display, no original “gluing”
“we restore it to the state where you brought it in” – missing NFC chip, totally F-up gluing

to conclude: the service at this place looks and feels promising and thrust full at first, but over “our” entire endeavor and the “look inside”
it leaves a sour and bitter taste – and people need to be aware of this before they run into this.. what ever you may call it.

I am sorry but this was the worst customer service experience ever. I came in to replace a small chip in the display of my Pixel 3 XL. The phone was examined and yes, display needs to be changed – 209 Euro. When I come back to pick up the phone, I am told the back was cracked and it broke when they exchanged the display. To repair, I have to wait a month and another 200+ Euro. Seriously!? The back of the phone was completely intact when it was first examined and nothing like this was to be expected.
Absolutely unacceptable! Very dissapointing. I paid the bill (in cash…the credit card machine just broke down…) and walked out. How could I trust them and pay another 200Euro for fixing the back of the phone!?

I would never ever recommend anyone to visit this place, had a really bad experience. They are just fooling people and trying to pull money out of customers pockets. They know nothing about smartphones. If you want to get your phone fixed, better go to Saturn which is adjacent to this useless shop. Saturn’s staff is very competent and efficient and they charge nothing for consulting fee and will give you a better solution.