Sony Centre Camberley in Camberley | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Terrible customer service. I bought a Sony Ht-a9 which subsequently developed a fault and stopped working. I contacted the owner, Jaz, who suggested this this was an issue that only the manufacturer has to deal with and had nothing to do with him. I explained that The Consumer Rights Act 2015 makes it an implied term of the contract I have with sony centre camberley that goods be as described, fit for purpose and of satisfactory quality.
As they are in breach of contract and I’ve owned the product less than 6 years ago, I am within my statutory rights to ask for it to be replaced. The owner denied this and has failed to respond to any subsequent emails. Extremely dissatisfied with the level of service. Having contacted a number of other Sony centres, they have agreed that is in well within my rights and would act by providing a replacement speaker.
Disgraceful response to a reasonable request.
I would discourage anyone from purchasing any Sony products from this Sony Centre.

Having read the reviews about this store, including the negative ones, I took my chances and ventured in as I was looking for a pair of over-ear headphones and wanted to ‘try before I buy’. I was greeted by the sales guy, who did actually try to help me but was quite limited in what he could do. I decided to persevere and was soon greeted by the manager. I explained to him what I was trying to achieve and he was really helpful, getting different models for me to try and setting me up to listen to music through a variety of different headphones. I was very impressed by his knowledge and the customer service I received. This resulted in a purchase, which I am very pleased with. And I got a good price. I would recommend this store but you may need to persevere if you’re serious about what you want to buy. 5 stars awarded for the experience!

Was looking for a soundbar for my Sony TV, went into Currys Farnborough, the staff could not have been less interested in helping.

Popped into Sony centre Camberley and discussed options with Jazz, super friendly and helpful.

Went off to think about it and went back the next day to purchase a HT-A9 system and I’m delighted with it.

Thanks David and Jazz, loving the system and appreciate the first class service.