SystemActive in Eastbourne | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Quite possibly the worse company I have ever dealt with. Failed to deliver my item. Then proceeding to blame me for not acting sooner even after I have explained at least twice that I was sick with a liver function issue. I sent emails immediately once I started to work out what had happened.

So I am say here today after receiving yet another email blaming me for the position. But I am the customer that has been without the money I paid for the product, without the actual product, and some useless customer service guy telling me it’s my fault and he’s “working on it”.

You only need to do a small bit of research to see my case is not isolated. I would be ashamed if my company provided such a terrible service. But then I have standards. Clearly they do not.

EDIT: The reply speaks for itself. The delivery company washed their hands of it, System Active clearly cant be bothered to do anything about it, so here I am the customer, still without my money, and still without the headset. Thats all you need to know.

And by the way, regardless of my liver function issues. I still managed to keep emailing both companies to try and get this resolved. Incompetent is probably the best word.

EDIT: over 6 months, no money, no headset.

Order a reverb which eventually turned up, so all good right? No, this hasn’t really been a smooth experience.
Ordered at end of April
Got several emails blaming delivery delays on some internal issues
Then these got sorted, but it was too late for Friday delivery so was asked for PS30 for Saturday delivery
But this was a mistake and Saturday delivery would have been for free
Except nothing turned up on Saturday
On Monday I got an order completed email
Except I still got nothing delivered
Emailed support… No answer
No tracking information provided
On Tuesday, more than a week after I placed the order, I eventually got the reverb…

Really hope I have no issues with what I bought as from what I have seen I wouldn’t trust this company to be able to handle the problem.

Ordered a HP reverb g2 on launch day that was early July, full payment was taken with a promise that it will be with me by Sept! Pandemic hit and it was delayed untill Dec 1st, unit arrived the same day as 3 friends but the unit wouldn’t work with a rtx 3080. Asked how to return the same day took 2 weeks of emails for it to get picked up, both my friends also had there’s picked up on the same day the 14th December but no refund for me and both my mates have had a refund. Had an email to say sorry for the g2 launch here’s PS50 to say sorry but it was denied! Phoned and emailed over the last 2 days with no response. So I’ve been hundreds of pounds down since early July and I’ve lost countless hours just trying to return a product that was not fit for purpose.