TechHouse in Grays | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Went to Tech House in Lakeside to replace a damaged screen, person on counter had a brilliant attitude and was happy to have phone fixed within 2 hours

However upon returning a little early i noticed the person fixing the phone – guy with tattoos down his arms had my phone in pieces all l over the place mixed with other phones he had/was fixing

there was no care at all for the phone and he was absolutely rude and ignorant when i mentioned this.

After assembling the phone i was given this back with no checks or diagnostics and was told to check this in my own time as the screen has a 12 month warranty.

I noticed once i was home there is a marks and scratches to the rear camera area and that the screen does not work as intended to do so – some areas seen to have little sensitivity

This is only personal opinion but i went to iSmash opposite techhouse and they where PS20 more expensive but they offered a diagnostics as they are apparently authorized repair center – after care service from tech house appalling

please do research before taking into techhouse

important points to consider

1) do no pressure test
2) do not run diagnostics
3) They are NOT a Authorized repair center for manufacturers

4) after care service sucks – i dont know the repair guys name (Long Tattoo Sleeve) but he can do with some training on attitude, customer service, how to talk to people and MOST IMPORTANTLY how to take care of peoples belongings

some times saving a few bob can actually cause a whole world of issues

One particular worker was so rude, I went in today and asked her if they sold iPhone charger leads and she had a very angry demeanour so I ignored it, she told me how long they are and I politely smiled and said thank you, I asked her where it was and she pointed to it. I then proceeded to ask her if they work well as some stores don’t sell good quality chargers or the charger may come fault she then said used derogatory language in her sentence ( a swear word) stating that it works but the swearing was unprofessional and unneeded, so I stood there in shock and she walked off to the back and her other colleague swapped with her and he nicely served me instead. But very rude staff, and very unneeded .

My worst experience ever and I totally advice everyone to find another place. I was supposed to receive my charging pot in few days to fix my phone and I was the one who followed up with them and found out after a week and a half that they did not find the item ordered and they can provide one that is not original. Also the staff has 0 customer service skills. My advice, go somewhere else.